Intermittent Crawling Errors Affecting Data Freshness
Update - Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Lowes
Home Depot
Kroger

Monitoring:
Amazon US

Ongoing Improvements:
Chewy
Kohl’s
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 10, 2026 - 10:41 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Chewy
Kohl's

Ongoing Improvements:
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 09, 2026 - 10:21 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Amazon US
Chewy
Kohl's

Ongoing Improvements:
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 05, 2026 - 15:24 EST
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Amazon US
Kroger

Ongoing Improvements:
Bed Bath & Beyond

Resolved:
Lowe's
Kohl's
Houzz
Chewy
Sam's Club
Wayfair
CVS

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 02, 2026 - 12:16 EST
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue.

Ongoing Improvements:
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jan 23, 2026 - 09:48 EST
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Bed Bath & Beyond

Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
Sam's Club
Wayfair

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 12, 2025 - 13:54 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Bed Bath & Beyond
Sam's Club
Wayfair

Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 2025 - 16:09 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Sam's Club

Monitoring:
Kroger

Resolved:
Lowe's
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 21, 2025 - 12:02 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Kroger
Lowe's
Sam's Club

Resolved:
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 13, 2025 - 17:01 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Kroger
Lowe's
Kohl's

Monitoring additional Improvements:
Sam's Club

Resolved:
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 07, 2025 - 16:17 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Investigation:
Lowe's
Kohl's

Monitoring additional Improvements:
Kroger
Sam's Club

Resolved:
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 29, 2025 - 16:00 EDT
Identified - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Investigation:
CVS
Lowe's
Kohl's

Monitoring additional Improvements:
Kroger
Sam's Club

Resolved:
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 22, 2025 - 16:03 EDT
Monitoring - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's: (Monitoring new improvements)
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 18, 2025 - 12:34 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 16, 2025 - 13:29 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 10, 2025 - 16:00 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 07, 2025 - 13:55 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 03, 2025 - 11:42 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 01, 2025 - 16:23 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 25, 2025 - 12:16 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 2025 - 13:42 EDT
Update - Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 20, 2025 - 14:29 EDT
Update - Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 17, 2025 - 15:40 EDT
Identified - Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 09, 2025 - 11:27 EDT
Uptime over the past 90 days. View historical uptime.
Salsify Application Partial Outage
Enhanced Content Operational
Imports and Indexing Operational
Insights Partial Outage
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
Salsify Labs Operational
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Open Catalog Operational
Salsify Support Portal Operational
Training Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - April 20th Apr 20, 2026 04:00-06:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 AM EDT (8:00 AM GMT) on Monday, April 20th.

This maintenance will allow us to continuously improve the platform and optimize your GDSN experience.

We expect to complete the maintenance within 2 hours. For the duration of the maintenance, the GDSN Pre-Production datapool environments may experience failed publishes. For any failures we recommend republishing after the maintenance window is complete.

For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Apr 15, 2026 - 08:49 EDT

Infrastructure Maintenance - April 21st Apr 21, 2026 04:00-06:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 AM EDT (8:00 AM GMT) on Tuesday, April 21st.

This maintenance will allow us to continuously improve the platform and optimize your GDSN experience.

We expect to complete the maintenance within 2 hours. For the duration of the maintenance, the GDSN Production datapool environments may experience failed publishes. For any failures, we recommend republishing after the maintenance window is complete.

For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Apr 15, 2026 - 08:50 EDT

Infrastructure Maintenance - April 22nd Apr 22, 2026 10:00-11:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 10:00 AM EDT (2:00 PM GMT) on Wednesday, April 22nd.

This maintenance will allow us to continuously improve the platform and optimize the Enhanced Content and Catalog Sites Experience.

We expect to complete the maintenance within 1 hour. For the duration of the maintenance, new Enhanced Content Publishes or Catalog Sites updates may report a failure. For any failures we recommend republishing after the maintenance window is complete. Publishes in process prior to the maintenance are expected to complete processing as normal.

For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Apr 15, 2026 - 18:05 EDT
Apr 18, 2026

No incidents reported today.

Apr 17, 2026
Renaming Smart Lists causing filter removal
Resolved - The incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled.

If you have any questions, or believe your list may have been impacted, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 17, 11:53 EDT
Monitoring - We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations.

We are monitoring for continued success.

If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 16, 20:18 EDT
Investigating - We are investigating reports of Product and Asset Lists losing their filters when renaming the List.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 16, 18:34 EDT
Walmart 1P Connector Publication Failures
Resolved - This incident has been resolved.
Apr 17, 05:22 EDT
Monitoring - Walmart has reported progress in resolving the internal errors that have been broadly impacting supplier API submissions.

As of 6:40 PM WET (1:40 PM EDT), our engineering team has observed the first successful publications through the Walmart 1P (Vendor) and Enhanced Content (OAuth) connectors. While this indicates that the service is recovering, we are continuing to monitor the success rate to ensure stability across all accounts.

Action Required for Failed Submissions: Please note that any publications that failed prior to this recovery window will not automatically reprocess. Please republish the affected products to transmit them to Walmart.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for assistance or questions.
Apr 16, 19:23 EDT
Update - We are currently investigating an issue causing publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API.
This issue also impacts Enhanced Content publishes for customers utilizing OAuth authentication with Walmart’s API Gateway.Walmart 3P (Marketplace) services using legacy authentication appear to be unaffected at this time.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 16, 09:55 EDT
Investigating - We have identified an issue causing all publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This appears to be related to an outage on Walmart's side.
Walmart 3P (Marketplace) services appear to be unaffected at this time.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 16, 05:22 EDT
Apr 16, 2026
Digital Asset Feed generating blank export
Resolved - This issue has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 16, 15:50 EDT
Monitoring - We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs.

If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 16, 14:42 EDT
Investigating - We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 16, 14:06 EDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks
Resolved - This issue has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 14, 17:35 EDT
Monitoring - The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected.

We are monitoring for continued success, and final confirmation from our provider.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 14, 16:58 EDT
Investigating - We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications.

Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 14, 16:27 EDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Facebook/Instagram failed publications
Resolved - Our engineers have confirmed the Facebook channel is now resolved. Before republishing in the Facebook channel, please follow the below steps to disconnect Salsify and re-authorize Salsify within your Facebook app along with changing the channel settings if the previous workaround was used:

1. remove Salsify from the meta business dashboard
- log in to https://business.facebook.com > settings > on the left panel, select integrations -> associated apps
2. go to https://con-instagram-commerce.salsify.com/auth/setup_app and go through the authorization process
- please select the Set Up button for the specific channel after the authorization steps
3. go to the Salsify Facebook channel > Settings > ensure Export File Only is set to False

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 10, 11:29 EDT
Identified - Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality.

As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce.

The below steps will need to be followed to enable the manual CSV creation in the Facebook/Instagram channel:

1. Go to the desired Salsify Facebook channel
2. Select Settings > Destination
3. Switch the 'Export File Only' field from 'False' to 'True'
4. Select 'Save'
5. Publish products per usual
6. Select the down button for the recent publish and select 'Download Product Data'

Once you have the CSV file, please go to https://business.facebook.com/commerce to find your related Facebook catalog.From there, you can follow the below steps to upload the CSV file:

1. Select the desired catalog
2. On the left hand side under 'Commerce Manager', select 'Catalog' > 'Products'
3. Select the green '+Add' button on the upper right hand corner of the window > 'Data File'
4. Select 'Upload from your computer' and upload the related CSV file
5. Select 'Next'
6. Select the currency under 'Default Currency' field and then select 'Upload'

Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 30, 10:25 EDT
Investigating - Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 5, 11:15 EST
Apr 9, 2026
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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