Salsify Status

Some Sam's Club and Lowe's product crawls are returning a 'Blocked' error

Update - Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 17, 2025 - 15:40 EDT

Identified - Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 09, 2025 - 11:27 EDT

Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods

Monitoring - Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
May 30, 2025 - 16:05 EDT

Update - We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
Apr 29, 2025 - 14:36 EDT

Identified - We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
Apr 23, 2025 - 18:00 EDT

Salsify Application Partial Outage

Enhanced Content Operational

Imports and Indexing Operational

Insights Partial Outage

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Readiness Reports Operational

Catalog Sites Operational

Salsify Labs Operational

Syndication Operational

Amazon Operational

Walmart Operational

GDSN Operational

Syndication Operational

1WorldSync Operational

The Home Depot Operational

Open Catalog Operational

Salsify Support Portal Operational

Orders & Inventory Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 18, 2025

No incidents reported today.

Jun 17, 2025

Unresolved incident: Some Sam's Club and Lowe's product crawls are returning a 'Blocked' error.

Jun 16, 2025

Salsify Application Outage

Resolved - Our engineering team has identified and resolved an issue causing the Salsify Application to open to a blank page. The Salsify in-app experience was impacted for no more than 10 minutes. There was no impact on API calls made during this window. The system is now fully operational.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 16, 17:22 EDT

Jun 15, 2025

No incidents reported.

Jun 14, 2025

Classic Catalog Configuration Issues

Resolved - The incident was resolved on May 9, 2025.
Jun 14, 14:20 EDT

Update - This incident has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 9, 13:08 EDT

Monitoring - In addition to Classic Catalogs Property Selectors, we found that Custom Views experienced the same issue when attempting to update the selected Properties for a Custom View.

We have since applied a fix to the platform, correcting the experience for both Classic Catalog and Custom View Property Selectors. All affected features are back to normal operation.

We will continue monitoring for continued success for these features.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 9, 12:53 EDT

Investigating - We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 9, 12:24 EDT

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

Salsify Labs and Integration outage

Resolved - Our 3rd party provider has addressed the outage that was impacting Salsify Labs and integrations, and Salsify Labs and integrations are functioning as normal. Salsify Lab runs that were in progress during this outage have been processed and completed.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 11, 09:44 EDT

Monitoring - Our 3rd party provider has addressed the outage that was impacting Salsify Labs and integrations, and Salsify Labs and integrations are functioning as normal. Our team will continue to monitor the issue and provide additional updates.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 10, 19:39 EDT

Identified - We are experiencing issues with Salsify Labs and integrations due to a 3rd party provider outage. Our team will continue to monitor the issue and provide updates as the 3rd party provider handles their outage.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 10, 11:54 EDT

Jun 10, 2025

Filter options missing from attributes view in Readiness Reports

Resolved - Our engineering team deployed a fix to address missing filters in the attributes view for Readiness Reports and channels.
Jun 10, 12:03 EDT

Monitoring - Our engineering team has deployed a fix for missing filters in the attributes view for Readiness Reports and channels. We are current monitoring to ensure this fully addresses the issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 10, 11:35 EDT

Identified - An issue has been identified with filters on the attributes view for Readiness Reports and channels. Our engineering team is working to deploy a fix for the missing filters.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 10, 11:22 EDT

Jun 9, 2025

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

Import and bulk edit slowness

Resolved - An issue causing system slowness when completing imports and bulk updates was identified and the slowness has resolved.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jun 4, 11:49 EDT

Monitoring - The issue has been identified and slowness in completion of imports and bulk edits is resolving. Our engineers are continuing to monitor.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jun 4, 11:20 EDT

Investigating - Our engineers are currently investigating slowness in completion of imports and bulk edits.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jun 4, 10:57 EDT