All Systems Operational
Salsify Application Operational
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Salsify Chat Operational
Syndication Operational
Amazon Operational
Walmart Operational
1WorldSync (GDSN) Operational
Syndication Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021
Resolved - Our technology partner has resolved the issue causing the Salsify Support chat function to not be accessible. Please reach out to support if you still experience any issues on your end.
May 12, 08:07 EDT
Monitoring - Due to an issue with a technology partner, Salsify Support chat function is not currently accessible. Until Chat Functionality is accessible, please submit your support requests by visiting https://help.salsify.com/help/contact-salsify.
May 11, 19:28 EDT
May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021
Resolved - The issue with our Insights application resulting in the Product Page report having outdated information has been resolved, and the platform is now working as expected. If you're seeing any issues, please reach out to our support team: https://help.salsify.com/help/contact-feedback
May 2, 14:22 EDT
Identified - Our engineering team has identified an issue with our Insights application resulting in the Product Page report having outdated information, and the Search report failing to generate. This issue is affecting all Salsify organizations. We've isolated the source of the incident to be a partner service, whom we are working with to resolve.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 2, 10:46 EDT
May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.