Salsify Status

Jul 24, 2021

No incidents reported today.

Jul 23, 2021

Resolved - Our engineering team resolved an issue causing publishes via our GDSN connector to fail. Please republish your failed publishes and reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 13:42 EDT

Identified - Our engineering team is currently investigating an issue causing publishes via our GDSN connector to fail. We'll update you as soon as we have more information. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 13:18 EDT

GDSN Connector Failing Publishes

Resolved - Our engineering team resolved an issue causing publishes via our GDSN connector to fail. Please republish your failed publishes and reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 09:02 EDT

Monitoring - Our engineering team resolved an issue causing publishes via our GDSN connector to fail and is currently monitoring the connector for any lingering issues. Please republish your failed publishes and reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 07:27 EDT

Investigating - Our engineering team is currently investigating an issue causing publishes via our GDSN connector to fail. We'll update you as soon as we have more information. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 06:20 EDT

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

Insights Product reports published since 4:30pm EST may have stale data and there will be gaps in the price history widget

Resolved - Our crawling vendor experienced an API outage which prevented us from refreshing data with them. The issue has been identified and resolved. We expect the data to be current within the next hour. Update: As of 7pm EST all data is current.
Jul 14, 18:10 EDT

Jul 13, 2021

No incidents reported.

Jul 12, 2021

Salsify currently showing blank screens for a subset of users

Resolved - The issue has been resolved by the third party vendor, and users are able to access the application after a hard refresh. Please follow these directions in order to perform a hard refresh on your browser: https://www.documate.org/automation/what-is-a-hard-refresh-how-to-do-a-hard-refresh-in-any-browser/
Jul 12, 12:26 EDT

Identified - Our engineering team identified that the cause of the issue where users are seeing a blank screen upon logging into Salsify is due to a change with one of our third-party vendors. We are currently working with the third-party to resolve the issue as soon as possible.
Jul 12, 11:59 EDT

Update - Our team is still investigating an issue where some users are seeing a blank screen upon logging into Salsify. We are currently looking into this with the highest priority and will provide an update shortly.
Jul 12, 11:32 EDT

Investigating - Our team is currently investigating an issue where some users are seeing a blank screen upon logging into Salsify. We are currently looking into the root cause and will provide an update as soon as we have one.
Jul 12, 11:01 EDT

Stale Insights data for Walmart US + Walmart Grocery Status: Identified

Resolved - The issue with an upstream partner causing stale data while viewing Walmart Insights reports within Salsify has been resolved. The data available in the reports are now up-to-date. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions or issues regarding this subject.
Jul 12, 10:25 EDT

Update - Our Engineering team has identified an issue which is affecting Insights Reports as well as the Price History Widget for Walmart US and Walmart Grocery. Walmart CA Insights Reports are not affected at this time. We are continuing to work with our vendor on a solution.
Jul 8, 09:18 EDT

Identified - Our Engineering team has identified an issue which is affecting Insights Reports as well as the Price History Widget for Walmart US and Walmart Grocery. Walmart CA Insights Reports are not affected at this time. We are working with our vendor on a solution.
Jul 2, 11:27 EDT

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.