Monitoring -
Our team has identified an issue with our Knowledge Base (http://help.salsify.com/). The page is now accessible, but the performance is degraded and may still fail to load. The issue appears to be related to an outage on our Knowledge Base partner server, and we are working with them to resolve this as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Feb 7, 09:10 EST
Investigating -
Our team has identified an issue with our Knowledge Base (http://help.salsify.com/). The issue appears to be related to an outage on our Knowledge Base partner server, and we are working with them to resolve this as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Feb 7, 07:39 EST
Investigating -
When publishing in a JSON export custom channel, publishes are failing without a reason or status. Our engineering team is actively investigating the issue.