All Systems Operational
Salsify Application Operational
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Syndication Operational
Amazon Operational
Walmart Operational
1WorldSync (GDSN) Operational
Syndication Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Resolved - Temporary access issue where users may have experienced a white screen upon login. This was impacting a number of organizations which has been resolved.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Dec 5, 14:51 EST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Resolved - Our engineers identified a change in BigCommerce API behavior and have update our connector accordingly. This should address the failed publishes experienced by some of our customers. If your BigCommerceV3 publish recently failed, please execute the publish again.
Dec 2, 12:56 EST
Monitoring - We have noticed degraded performance for some customers using our BigCommerceV3 connector. Salsify systems are operating nominally, but it appears the BigCommerce API is failing intermittently.

Republishing may complete successfully or may encounter the error again. We are monitoring for improvements or announcement from BigCommerce.

Dec 1, 18:18 EST
Resolved - We have received confirmation from our FTP Partner that all User Interface access, FTP integration issues, and Orders functionality have been resolved.
Upon failure, Channel deliveries will retry twice, then wait until the next scheduled publish; imports and integrations will also retry and wait until the next scheduled run if fail, or can be re-ran manually. For Orders, if files have been uploaded to the FTP they should have been processed as expected, but if you have experienced any issue uploading to the FTP, you should be able to upload them now. We apologize for the inconvenience.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Dec 2, 10:34 EST
Investigating - We are experiencing intermittent issues with Orders processing through to our FTP Partner. We have raised this issue with our FTP Partner and will provide updates as they become available.

Access to the User Interface, along with FTP connections via Channels or external methods remain operational.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Dec 1, 17:00 EST
Monitoring - We have received confirmation from our FTP Partner that all User Interface access, FTP integration issues, and Orders functionality have been resolved.
We will continue monitoring for expected functionality and provide additional updates where necessary.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Dec 1, 15:47 EST
Investigating - We have identified an issue with the Salsify FTP service provider. We have engaged our technology partner to restore services. Currently some uploads and downloads to ftp.salsify.com are likely to fail. This includes channel exports to ftp.salsify.com, lookup tables, and some connectors.

Users may also experience issues accessing the User Interface at salsify.exavault.com

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Dec 1, 13:12 EST
Dec 1, 2022
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.