Identified - Due to an issue on one of our partner's systems we are seeing some Salsify Systems with a degraded performance. You may see an increase in failures to imports, publishes for our connectors and publishes and retailer display of Enhanced Content. We'll update you as soon as we know more. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Dec 7, 12:05 EST
Identified - The Engineering team has identified an issue which is affecting Enhanced Content on Office Depot. The team is currently working on a solution with Office Depot.
Oct 4, 11:55 EDT
Salsify Application Partial Outage
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Partial Outage
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Syndication Operational
Amazon Operational
Walmart Operational
1WorldSync (GDSN) Operational
Syndication Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2021

Unresolved incident: Partner Issue Affecting Some of Salsify Systems.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - Our data vendor has resolved the the issue that was preventing feeds from running, affecting Walmart Share of Search reports published after Tue, November 23rd, 10am EST. Reports are now being generated successfully.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Dec 2, 09:25 EST
Identified - Our data vendor is experiencing an issue that is preventing feeds from running.

Walmart Share of Search reports published after Tue, November 23rd, 10am EST will not be generated until the outage is resolved.

We've escalated the issue with our vendor and they are working towards a resolution.
Dec 1, 11:16 EST
Dec 1, 2021
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.