Update - Functionality to some of our Insights Reports, such as Insights Walmart Merchandising and Compliance reports have been restored. Our 3rd party crawling vendor continues to work with the highest priority on a series of fixes and tests for the issue resulting in stale data for Walmart BBX & Availability reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published. We are continuously monitoring the issue.
Oct 25, 11:33 EDT
Update - Our 3rd party crawling vendor continues to work with the highest priority on a series of fixes and tests for the issue resulting in stale data for Walmart PDP reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published. We are continuously monitoring the issue.
Oct 8, 14:06 EDT
Update - Our 3rd party crawling vendor continues to work with the highest priority on a fix for the issue resulting in stale data for Walmart PDP reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published. We are continuously monitoring the issue.
Sep 30, 10:08 EDT
Update - Our 3rd party crawling vendor is still working on a fix for the issue resulting in stale data for Walmart PDP reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published.

Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 23, 11:20 EDT
Update - Our 3rd party crawling vendor is expected to push a fix later today for the issue resulting in stale data for Walmart PDP reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published. We will update here when the fix is pushed.
Sep 22, 12:31 EDT
Update - Our 3rd party crawling vendor is still testing a fix for the issue resulting in stale data for Walmart PDP reports and Price History Widgets. Additionally, Walmart Share of Search Reports will not show up when published.

Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 20, 17:03 EDT
Update - Our 3rd party crawling vendor is currently testing a fix for the issue resulting in stale data for Walmart PDP reports and Price History Widgets. Additionally, Walmart Share of Search Reports will not show up when published.

Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 20, 10:04 EDT
Update - Our engineering team is still working with our 3rd party crawling vendor on an issue resulting in stale data for Walmart PDP reports and Price History Widgets. Additionally, Walmart Share of Search Reports will not show up when published.

Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 17, 10:14 EDT
Update - Our engineering team has identified an issue with our 3rd party crawling vendor which is resulting in stale data for Walmart PDP reports and Price History Widgets, which may show stale data until this issue is resolved. Additionally, Walmart Share of Search Reports will not show up when published.

Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 16, 16:40 EDT
Identified - Our engineering team has identified an issue with our 3rd party crawling vendor which is resulting in stale data for Walmart PDP reports and Price History Widgets, which may show stale data until this issue is resolved.

Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget.
Sep 16, 15:33 EDT
Identified - The Engineering team has identified an issue which is affecting Enhanced Content on Office Depot. The team is currently working on a solution with Office Depot.
Oct 4, 11:55 EDT
Salsify Application Partial Outage
Enhanced Content Partial Outage
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Syndication Operational
Amazon Operational
Walmart Operational
1WorldSync (GDSN) Operational
Syndication Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Salsify will perform an upgrade to our database on Thursday, October 28th starting at 8PM EDT. We expect the maintenance to complete within an hour. During the maintenance window, the Salsify application will not be operational nor accessible to customers. Once maintenance has concluded, users will need to log back into the Salsify application to start a new session. Any scheduled actions will complete successfully once maintenance has concluded.

For any questions, please reach out to Customer Support at https://help.salsify.com/help/contact-salsify.
Posted on Oct 25, 13:05 EDT
Past Incidents
Oct 25, 2021

Unresolved incident: We are experiencing an issue refreshing Walmart product data for Insights reports.

Oct 24, 2021
Resolved - The issue with an upstream partner causing stale data while viewing Amazon Insights reports within Salsify has been resolved.
Oct 24, 09:39 EDT
Monitoring - Salsify's upstream partner has addressed the issue that was preventing insights data from flowing back to Salsify. Insights reports may take ~24h for data to be fully refreshed.
Oct 23, 09:25 EDT
Identified - Our engineering team has identified an issue with our Insights reports for Amazon. Due to an issue with an upstream partner, customers may notice stale data while viewing Insights within Salsify.
Oct 22, 15:56 EDT
Oct 23, 2021
Oct 22, 2021
Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021
Resolved - Queued imports have been cleared and we are no longer seeing any delays. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Oct 19, 16:20 EDT
Monitoring - Our engineering team has resolved an issue causing delays in customer data imports. We are currently working through a backlog of queued imports and expect to return to normal shortly. We are continuing to monitor the issue and will update this page as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Oct 19, 09:38 EDT
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.