All Systems Operational
Salsify Application Operational
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Salsify Chat Operational
Syndication Operational
Amazon Operational
Walmart Operational
1WorldSync (GDSN) Operational
Syndication Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 8, 2020

No incidents reported today.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 22:00 EDT
Update - Hi Salsify Users,

Please disregard the previous notice on the maintenance beginning in 60 minutes. The Salsify Application downtime is scheduled for 10pm EDT / 02:00 UTC. A notice will be delivered when the maintenance is beginning later today.

Thank You,
Salsify Support
Jul 31, 09:05 EDT
Scheduled - The Salsify application will be unavailable for four hours during a planned maintenance beginning Friday July 31st at 10:00pm EDT/02:00 UTC. Any scheduled jobs will complete following the maintenance.
Jul 27, 14:41 EDT
Jul 31, 2020
Postmortem - Read details
Aug 5, 11:38 EDT
Resolved - Our tech partner has resolved issues on their end. The backlog of webhooks and notifications is currently being processed.
If you're still experiencing issues, please reach out to Salsify Support.
Jul 31, 20:28 EDT
Update - Our tech partner is still seeing issues with delivering webhooks. This is causing further delays on Salsify custom integrations and services such as file transformation and file delivery rerouting that rely on the FTP servers. We are working with our partner to ensure all services that rely on these webhooks get processed.
Jul 31, 18:23 EDT
Update - Our tech partner has identified the software update that caused delays and are currently rolling this back. They expect webhooks and notifications to catch up within the next hour. Further updates can be seen at: https://www.exavault.com/ To confirm, all Salsify custom integrations and services such as file transformation and file delivery rerouting that rely on the FTP servers will run shortly thereafter.
Jul 31, 15:10 EDT
Identified - As part of the restoration process, our tech partner has disabled webhook and notification features. Custom integration and services such as file transformation and file delivery rerouting that rely on the FTP servers are currently unavailable.
Jul 31, 13:51 EDT
Investigating - Our tech partner is currently investigating scattered reports of in-app login issues on salsify.exavault.com. The team is working towards a resolution. Custom integration and services that rely on the FTP servers are experiencing degraded performance.
Jul 31, 13:25 EDT
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020
Completed - The scheduled maintenance has been completed.
Jul 27, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:00 EDT
Scheduled - The Salsify application's ability to process incoming and outgoing emails will be disrupted for one hour during a planned maintenance on Monday July 27th at 8:00pm EDT / 00:00 UTC. All emails generated by Salsify throughout the duration of the maintenance will be queued and delivered following completion of maintenance.
Jul 23, 22:46 EDT
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.