Update - Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 17, 2025 - 15:40 EDT
Identified - Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 09, 2025 - 11:27 EDT
Monitoring - Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

May 30, 2025 - 16:05 EDT
Update - We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Apr 29, 2025 - 14:36 EDT
Identified - We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Apr 23, 2025 - 18:00 EDT
Salsify Application Partial Outage
Enhanced Content Operational
Imports and Indexing Operational
Insights Partial Outage
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
Salsify Labs Operational
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Open Catalog Operational
Salsify Support Portal Operational
Orders & Inventory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 18, 2025

No incidents reported today.

Jun 17, 2025

Unresolved incident: Some Sam's Club and Lowe's product crawls are returning a 'Blocked' error.

Jun 16, 2025
Resolved - Our engineering team has identified and resolved an issue causing the Salsify Application to open to a blank page. The Salsify in-app experience was impacted for no more than 10 minutes. There was no impact on API calls made during this window. The system is now fully operational.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Jun 16, 17:22 EDT
Jun 15, 2025

No incidents reported.

Jun 14, 2025
Resolved - The incident was resolved on May 9, 2025.
Jun 14, 14:20 EDT
Update - This incident has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

May 9, 13:08 EDT
Monitoring - In addition to Classic Catalogs Property Selectors, we found that Custom Views experienced the same issue when attempting to update the selected Properties for a Custom View.

We have since applied a fix to the platform, correcting the experience for both Classic Catalog and Custom View Property Selectors. All affected features are back to normal operation.

We will continue monitoring for continued success for these features.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

May 9, 12:53 EDT
Investigating - We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

May 9, 12:24 EDT
Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Resolved - Our 3rd party provider has addressed the outage that was impacting Salsify Labs and integrations, and Salsify Labs and integrations are functioning as normal. Salsify Lab runs that were in progress during this outage have been processed and completed.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Jun 11, 09:44 EDT
Monitoring - Our 3rd party provider has addressed the outage that was impacting Salsify Labs and integrations, and Salsify Labs and integrations are functioning as normal. Our team will continue to monitor the issue and provide additional updates.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Jun 10, 19:39 EDT
Identified - We are experiencing issues with Salsify Labs and integrations due to a 3rd party provider outage. Our team will continue to monitor the issue and provide updates as the 3rd party provider handles their outage.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Jun 10, 11:54 EDT
Jun 10, 2025
Resolved - Our engineering team deployed a fix to address missing filters in the attributes view for Readiness Reports and channels.
Jun 10, 12:03 EDT
Monitoring - Our engineering team has deployed a fix for missing filters in the attributes view for Readiness Reports and channels. We are current monitoring to ensure this fully addresses the issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 10, 11:35 EDT
Identified - An issue has been identified with filters on the attributes view for Readiness Reports and channels. Our engineering team is working to deploy a fix for the missing filters.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 10, 11:22 EDT
Jun 9, 2025
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Resolved - An issue causing system slowness when completing imports and bulk updates was identified and the slowness has resolved.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Jun 4, 11:49 EDT
Monitoring - The issue has been identified and slowness in completion of imports and bulk edits is resolving. Our engineers are continuing to monitor.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Jun 4, 11:20 EDT
Investigating - Our engineers are currently investigating slowness in completion of imports and bulk edits.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Jun 4, 10:57 EDT