All Systems Operational
Salsify Application Operational
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2023
Completed - The scheduled maintenance has been completed.
Mar 28, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 EDT
Scheduled - Salsify will perform site maintenance starting at 10:00 pm ET on Monday, March 27th (2:00 am UTC on Tuesday, March 28th). This maintenance will allow for continued enhancements to the platform to improve your experience on ProductXM.

We anticipate the maintenance window to complete within four hours. During the maintenance window, the Salsify application and any custom integrations will not be operational or accessible to customers.

Customers may need to log back into the application once the maintenance window has ended. Any scheduled actions, including imports, exports, channel runs, and labs, will complete successfully once the maintenance period has concluded, although there may be a short delay in processing.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Mar 15, 09:46 EDT
Mar 27, 2023
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Resolved - Our team has deployed and confirmed a fix to display Overstock feedback in the channel.
Please reach out to support with any questions at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case

Mar 20, 13:32 EDT
Investigating - Our team has encountered an issue where publication feedback for rejected products is not returning to the Overstock Channel. We are currently working on a fix but are not able to provide an ETA at this time.
If your Overstock channel is published and the updates or new products are not visible in Oasis after 24 hours please reach out to support at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case
When creating the case please select the following fields to help us find your request sooner:
Feature: Direct Connection
Topic: Overstock
Subject: Incident - Overstock Publications Appear Complete But Do Not Return Feedback
Description: (include a product example)
Salsify URL: (A URL to the channel you are publishing)

Mar 17, 10:56 EDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023
Resolved - This issue as been resolved and the FTP authentication working as expected, and jobs completing successfully.
If you had a failed export or import, you can wait until the next scheduled run, or re-run these manually. Integrations will also process as expected in their next scheduled run, We apologize for the inconvenience.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Mar 14, 12:32 EDT
Monitoring - We've been working with our FTP partner to address these issues, and a fix has been deployed. We are now seeing authentication working as expected, and jobs completing successfully.
If you had a failed export or import, you can wait until the next scheduled run, or re-run these manually. Integrations will also process as expected in their next scheduled run, We apologize for the inconvenience.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Mar 14, 08:15 EDT
Investigating - We are currently experiencing an issue when authenticating/accessing Salsify's FTP.
This can cause FTP Imports pulling from the Salsify FTP and Channel publishes to the Salsify FTP to fail. As well as any, Lookup tables, and Custom Integrations that rely on our FTP as a source or destination.
Our team is actively investigating the issue, and we apologize for the inconvenience.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Mar 14, 06:24 EDT