Salsify Status

All Systems Operational

Salsify Application Operational

Enhanced Content Operational

Imports and Indexing Operational

Insights Operational

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Readiness Reports Operational

Syndication Operational

Amazon Operational

Walmart Operational

1WorldSync (GDSN) Operational

Syndication Operational

Salsify Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 8, 2023

No incidents reported today.

Feb 7, 2023

Salsify Knowledge Base failing to load

Resolved - Our Knowledge Base page (http://help.salsify.com/) is now working as expected.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Feb 7, 10:49 EST

Monitoring - Our team has identified an issue with our Knowledge Base (http://help.salsify.com/). The page is now accessible, but the performance is degraded and may still fail to load. The issue appears to be related to an outage on our Knowledge Base partner server, and we are working with them to resolve this as soon as possible.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Feb 7, 09:10 EST

Investigating - Our team has identified an issue with our Knowledge Base (http://help.salsify.com/). The issue appears to be related to an outage on our Knowledge Base partner server, and we are working with them to resolve this as soon as possible.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Feb 7, 07:39 EST

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

JSON export custom channels are failing to complete publishes

Resolved - This issue has been resolved, and all JSON export custom channels are now publishing as expected.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Feb 3, 15:29 EST

Identified - Our engineering team has identified the issue and are validating the fix.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Feb 3, 14:47 EST

Investigating - When publishing in a JSON export custom channel, publishes are failing without a reason or status. Our engineering team is actively investigating the issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Feb 3, 14:36 EST

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.