Salsify Status

All Systems Operational

Salsify Application Operational

Enhanced Content Operational

Imports and Indexing Operational

Insights Operational

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Salsify Chat Operational

Syndication Operational

Amazon Operational

Walmart Operational

1WorldSync (GDSN) Operational

Syndication Operational

Salsify Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Salsify Insights - Buybox & Availability Dashboard

Resolved - The issue with our Buybox & Availability Dashboard has been resolved. Missing historical price and buybox data has been backfilled. Our support team is available for questions or comments at https://support.salsify.com.
Sep 18, 12:52 EDT

Monitoring - The issue with our Buybox & Availability Dashboard has been resolved. Missing historical price and buybox data should now be backfilled. We will continue to monitor the issue for the next hour.
Sep 18, 10:48 EDT

Update - We are continuing to work on a fix for this issue.
Sep 17, 14:01 EDT

Update - Missing historical price and buybox data is being backfilled at this time. The process is expected to be complete in approximately 36 hours. At this time, you may notice that the price history widget and Buybox and Availability dashboard are outdated and inaccurate.
Sep 17, 13:59 EDT

Identified - We are currently investigating an issue with our Buybox & Availability Dashboard. At this time, you may notice that the price history widget and Buybox and Availability dashboard are outdated and inaccurate.
Sep 17, 09:55 EDT

Sep 17, 2020

Sep 16, 2020

No incidents reported.

Sep 15, 2020

Salsify FTP server service disruption

Resolved - This incident has been resolved. If you notice any runs that are affected by this, please re-run file transformation, file delivery rerouting, and Salsify Lab services. Our support team is available for questions or comments at https://support.salsify.com.
Sep 15, 10:38 EDT

Monitoring - Our team has released a fix and resolved the FTP server issue. We are currently re-running overnight custom integrations that may have been affected.
Sep 15, 09:37 EDT

Investigating - We are currently investigating an issue with our Salsify FTP. You may notice errors on Salsify Labs, file transformation services, custom integration, and other tools utilizing our FTP server.
Sep 15, 08:18 EDT

Amazon Vendor Central, AFS Direct Connection - Deprecated Performance

Resolved - Our engineering team was able to resolve an issue that caused some attributes in the Amazon Vendor Central (AFS) to be omitted from the Readiness Report. Channels affected have been restored, please refresh your AFS Readiness Report before reviewing it. Please reach out to our Support team for any questions and comments via https://support.salsify.com.
Sep 15, 08:55 EDT

Monitoring - Our engineering team was able to resolve an issue that caused some attributes in the Amazon Vendor Central (AFS) to be omitted from the Readiness Report. Channels affected have been restored, please refresh your AFS Readiness Report before reviewing it. We are continuing to monitor the issue, please reach out to our Support team for any questions and comments via https://support.salsify.com.
Sep 15, 05:18 EDT

Investigating - Our engineering team is aware of an issue that is causing some attributes in the Amazon Vendor Central (AFS) to be omitted from the Readiness REport. The team is actively investigating the root cause of the issue and we will update this page as soon as possible. Our Support team is available for questions and comments via https://support.salsify.com.
Sep 14, 12:33 EDT

Sep 14, 2020

Sep 13, 2020

No incidents reported.

Sep 12, 2020

Salsify Support Portal Maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 13:09 EDT

Verifying - Verification is currently underway for the maintenance items.
Sep 12, 11:23 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:00 EDT

Scheduled - Salsify Support is moving! To better serve our customers, Salsify Support is moving to a new tool. You may notice a change in the look-and-feel! Starting at 10am ET on Saturday, September 12th, Salsify Support Portal (https://support.salsify.com/hc/en-us/requests) will undergo maintenance to support the update. We don’t anticipate any downtime and you can view the status of our migration on Salsify status page https://status.salsify.com/
If your team is unable to access the Support Portal, please reach out to support-maintenance@salsify.com.

To learn more about working with our support team, please visit https://help.salsify.com/help/getting-started-with-salsify-support
Sep 11, 11:26 EDT

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.