Salsify Status

All Systems Operational

Salsify Application Operational

Enhanced Content Operational

Imports and Indexing Operational

Insights Operational

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Salsify Chat Operational

Syndication Operational

Amazon Operational

Walmart Operational

1WorldSync (GDSN) Operational

Syndication Operational

Salsify Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

Successful publishes showing as failed

Resolved - A subset of Direct Connections had failures overnight relating to our performance issues on May 30. Publications that occurred within the issue timeframe will show as failed regardless of having successfully completed. The root cause of this issue has been addressed. We recommend republishing any failed publishes from the weekend in order to confirm the publish was successful. Please reach out to Support if you need help with this: https://help.salsify.com/help/contact-feedback
May 31, 08:41 EDT

May 30, 2020

Platform Experiencing Delays

Resolved - The issue that was affecting performance for some orgs has been resolved. No recurrences were reported after detailed monitoring. Please reach out to our support team at https://support.salsify.com if you have any questions.
May 30, 18:05 EDT

Monitoring - We have resolved an issue that was affecting performance for some orgs. We will continue to monitor for residual delays, please reach out to our support team at https://support.salsify.com if you have any questions.
May 30, 15:13 EDT

Update - We have identified the issue causing delays in the platform and are implementing a fix and expect a resolution shortly. Some orgs may still experience issues seeing/updating product data and publishing products.
May 30, 14:46 EDT

Investigating - We are seeing delays in the platform, some orgs may experience issues seeing/updating product data and publishing products.
May 30, 13:55 EDT

May 29, 2020

No incidents reported.

May 28, 2020

Amazon Vendor Central AFS Readiness Report validation blocking publishes

Resolved - The validations for the Item Dimensions and Item Package Dimensions attributes in the Amazon Vendor Central AFS Readiness Report have been updated and they are now validating as required. You may need to refresh your channels to see the updated validation.
May 28, 15:21 EDT

Identified - The validations for the Item Dimensions and Item Package Dimensions attributes in the Amazon Vendor Central AFS Readiness Report are currently causing valid values to be rejected for “invalid characters”. Our engineering team has identified the cause and are working on an update to revert the attribute requirements.
May 28, 14:43 EDT

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.