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All Systems Operational
Salsify Application
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 26, 2019
No incidents reported today.
Mar 25, 2019
No incidents reported.
Mar 24, 2019
No incidents reported.
Mar 23, 2019
No incidents reported.
Mar 22, 2019
No incidents reported.
Mar 21, 2019
No incidents reported.
Mar 20, 2019
Resolved -
This incident has been resolved. If you have any questions, please reach out to support via the Salsify Support Portal at http://support.salsify.com
Mar 20, 10:45 EDT
Mar 20, 10:45 EDT
Update -
We are continuing to monitor for further issues. At this time, the platform is operating normally.
Mar 19, 17:20 EDT
Mar 19, 17:20 EDT
Update -
To ensure long-term stability we're going to pause some processing and make adjustments. This will cause delays with indexing events including imports, changes on index pages, filter results, subscriptions, and digital asset uploads.
Mar 19, 15:49 EDT
Mar 19, 15:49 EDT
Monitoring -
We've made adjustments and performance is returning to normal. Imports will take a bit more time to complete while we're still recovering. We're monitoring closely.
Mar 19, 15:02 EDT
Mar 19, 15:02 EDT
Identified -
We're seeing some additional high error rates and slow response times in the application. We're working to stabilize performance as quickly as possible.
Mar 19, 14:30 EDT
Mar 19, 14:30 EDT
Monitoring -
We've been able to address the root cause of the errors and we're continuing to work to ensure platform stability.
Mar 19, 12:45 EDT
Mar 19, 12:45 EDT
Investigating -
We are seeing increasing error rates across the application and are investigating.
Mar 19, 12:24 EDT
Mar 19, 12:24 EDT
Mar 18, 2019
Resolved -
We've fully resolved this issue, please reach out if you're seeing any further trouble with ftp.salsify.com.
Mar 18, 12:05 EDT
Mar 18, 12:05 EDT
Monitoring -
FTP service has been restored. We'll be monitoring throughout the day. If you have any questions, please reach out to support via the Salsify Support Portal at http://support.salsify.com.
Mar 18, 08:35 EDT
Mar 18, 08:35 EDT
Identified -
We're in touch with our FTP partner and we're working closely to restore service as soon as possible.
Mar 18, 07:38 EDT
Mar 18, 07:38 EDT
Investigating -
Salsify's FTP provider is currently unavailable. We're currently working to restore service. Imports, Exports, Uploads, and Lookup Tables are currently affected.
Mar 18, 06:03 EDT
Mar 18, 06:03 EDT
Mar 17, 2019
No incidents reported.
Mar 16, 2019
No incidents reported.
Mar 15, 2019
No incidents reported.
Mar 14, 2019
Resolved -
This incident has been resolved. If you have any questions, please reach out to support via the Salsify Support Portal at http://support.salsify.com.
Mar 14, 14:10 EDT
Mar 14, 14:10 EDT
Identified -
We've identified the cause of the issue. This is impacting Firefox and Safari users. We're working on a fix and will provide an update once it has been deployed.
Mar 14, 13:06 EDT
Mar 14, 13:06 EDT
Update -
We believe that the issue is only impacting users using Firefox as their browser. While we continue to investigate what caused this issue, please try to use browsers other than Firefox.
Mar 14, 12:53 EDT
Mar 14, 12:53 EDT
Investigating -
Salsify has identified an issue that is causing some users to receive a blank screen when logging into their Salsify org. We are investigating this issue and will provide ongoing updates as we work to resolve it.
Mar 14, 12:43 EDT
Mar 14, 12:43 EDT
Mar 13, 2019
Resolved -
This incident has been resolved. If you have any questions, please reach out to support via the Salsify Support Portal at http://support.salsify.com.
Mar 13, 19:10 EDT
Mar 13, 19:10 EDT
Monitoring -
Remaining stuck publishes have finished running now. We'll be monitoring through the evening. If you have any questions, please reach out to support via the Salsify Support Portal at http://support.salsify.com.
Mar 13, 17:42 EDT
Mar 13, 17:42 EDT
Identified -
We've made an adjustment and new publishes are working as expected. We're working to recover currently running exports now.
Mar 13, 16:58 EDT
Mar 13, 16:58 EDT
Investigating -
Salsify has identified an issue that is causing some channels to be stuck in a publishing state. They have reached 100% in the background but appear to still be running.
We are investigating this issue and will provide ongoing updates as we work to resolve it.
Mar 13, 16:44 EDT
We are investigating this issue and will provide ongoing updates as we work to resolve it.
Mar 13, 16:44 EDT
Mar 12, 2019
No incidents reported.