All Systems Operational
Salsify Application   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 19, 2018

No incidents reported today.

Dec 18, 2018
Resolved - This incident has been resolved. Please contact support if you are still experiencing issues. Thanks!
Dec 18, 08:26 EST
Monitoring - The backlog has cleared and new imports are running to completion. We'll continue to monitor overnight.
Dec 17, 16:56 EST
Update - Imports are continuing steadily but we're still working through the backlog. We'll continue to monitor closely and update when complete.
Dec 17, 14:47 EST
Update - We've made some further adjustments; running and queued imports are processing now. We project the backlog will take about an hour to clear and we're watching closely. We'll provide a further update and change the incident status to resolved when this backlog is complete.
Dec 17, 12:02 EST
Identified - We've made some adjustments and new imports should not be affected by this issue. We're still working on fixing existing running and queued imports.
Dec 17, 11:16 EST
Investigating - We're seeing some imports queued for extended periods of time and other imports that have not yet completed. We're investigating now and will be working towards freeing these up.
Dec 17, 09:56 EST
Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018
Resolved - We've been watching closely and performance has remained normal. Please reach out if you're still seeing any issues. Most easily done from our Knowledge Base here: https://help.salsify.com/help/contact-us
Dec 14, 10:37 EST
Monitoring - We've identified an issue with imports and have just made a fix. The import backlog has cleared but we're continuing to monitor closely. Channel analyses and exports are working as expected.
Dec 14, 09:45 EST
Identified - Imports, exports, and channel analyses are currently delayed. We've engaged our engineering team and we're working to restore performance as soon as possible.
Dec 14, 09:01 EST
Dec 13, 2018
Resolved - This incident has now been resolved.
Dec 13, 10:44 EST
Monitoring - A fix has been implemented and we are monitoring the results. Import jobs are now completing, but imports that were started earlier this morning may still be queued up.
Dec 13, 10:03 EST
Identified - We've identified the issue and are working on deploying a fix to mitigate the impact.
Dec 13, 09:15 EST
Investigating - We are currently investigating an issue with import jobs being delayed. We'll provide an update as soon as we know more.
Dec 13, 09:04 EST
Dec 12, 2018
Resolved - All queued work has completed and new jobs are processing as normal. Please reach out to us if you're still having any issues. Most easily done from our Knowledge Base here: https://help.salsify.com/help/contact-us
Dec 12, 16:40 EST
Update - Channel Analyses, Exports, and Imports have caught up. We're continuing to monitor but expect new jobs to process at normal speeds.
Dec 12, 15:48 EST
Monitoring - We've made some adjustments to our server utilization and imports, exports, and channel analyses are succeeding now. We're monitoring closely while queued jobs process. We'll provide a further update when these have caught up.
Dec 12, 15:37 EST
Update - We are continuing to work on a fix for this issue.
Dec 12, 15:32 EST
Update - We're working to get infrastructure stabilized but currently channel analysis, imports, and exports are affected. We're working as a top priority to restore all services. We'll provide further updates as soon as possible.
Dec 12, 15:23 EST
Identified - We've identified the root cause. We're working on bringing things back to a healthy state to unblock imports. We'll provide a further update as soon as possible.
Dec 12, 14:47 EST
Investigating - We've received reports that import previews are not succeeding and some imports are failing to complete causing a backup of queued import jobs. We're working with our engineering team to understand the root cause as soon as possible.
Dec 12, 13:40 EST
Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - This incident has now been resolved, all publication events are completing in a timely manner. Please contact us through https://support.salsify.com if you are still experiencing any issues. Thanks.
Dec 5, 04:33 EST
Monitoring - We've identified an earlier issue that caused a delay in publishing, starting at 6:45 PM ET. The issue has been resolved, but some publishes will continue to be delayed. We're monitoring the backlog and will provide an update when the issue is fully resolved.
Dec 4, 20:47 EST