Salsify Status

All Systems Operational

Salsify Application Operational

Enhanced Content Operational

Imports and Indexing Operational

Insights Operational

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Readiness Reports Operational

Syndication Operational

Amazon Operational

Walmart Operational

GDSN Operational

Syndication Operational

1WorldSync Operational

Salsify Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2023

Scheduled Site Maintenance - Monday, March 27th at 10:00 pm ET (Tuesday, March 28th at 2:00 am UTC)

Completed - The scheduled maintenance has been completed.
Mar 28, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 EDT

Scheduled - Salsify will perform site maintenance starting at 10:00 pm ET on Monday, March 27th (2:00 am UTC on Tuesday, March 28th). This maintenance will allow for continued enhancements to the platform to improve your experience on ProductXM.

We anticipate the maintenance window to complete within four hours. During the maintenance window, the Salsify application and any custom integrations will not be operational or accessible to customers.

Customers may need to log back into the application once the maintenance window has ended. Any scheduled actions, including imports, exports, channel runs, and labs, will complete successfully once the maintenance period has concluded, although there may be a short delay in processing.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 15, 09:46 EDT

Mar 27, 2023

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Overstock Publications Appear Complete But Do Not Return Feedback

Resolved - Our team has deployed and confirmed a fix to display Overstock feedback in the channel.
Please reach out to support with any questions at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case
Mar 20, 13:32 EDT

Investigating - Our team has encountered an issue where publication feedback for rejected products is not returning to the Overstock Channel. We are currently working on a fix but are not able to provide an ETA at this time.
If your Overstock channel is published and the updates or new products are not visible in Oasis after 24 hours please reach out to support at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case
When creating the case please select the following fields to help us find your request sooner:
Feature: Direct Connection
Topic: Overstock
Subject: Incident - Overstock Publications Appear Complete But Do Not Return Feedback
Description: (include a product example)
Salsify URL: (A URL to the channel you are publishing)
Mar 17, 10:56 EDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

Salsify FTP Outage

Resolved - This issue as been resolved and the FTP authentication working as expected, and jobs completing successfully.
If you had a failed export or import, you can wait until the next scheduled run, or re-run these manually. Integrations will also process as expected in their next scheduled run, We apologize for the inconvenience.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 14, 12:32 EDT

Monitoring - We've been working with our FTP partner to address these issues, and a fix has been deployed. We are now seeing authentication working as expected, and jobs completing successfully.
If you had a failed export or import, you can wait until the next scheduled run, or re-run these manually. Integrations will also process as expected in their next scheduled run, We apologize for the inconvenience.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 14, 08:15 EDT

Investigating - We are currently experiencing an issue when authenticating/accessing Salsify's FTP.
This can cause FTP Imports pulling from the Salsify FTP and Channel publishes to the Salsify FTP to fail. As well as any, Lookup tables, and Custom Integrations that rely on our FTP as a source or destination.
Our team is actively investigating the issue, and we apologize for the inconvenience.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 14, 06:24 EDT