All Systems Operational
Salsify Application Operational
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Salsify Chat Operational
Syndication Operational
Amazon Operational
Walmart Operational
1WorldSync (GDSN) Operational
Syndication Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021
Resolved - Our engineering team resolved an issue causing publishes via our GDSN connector to fail. Please republish your failed publishes and reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 13:42 EDT
Identified - Our engineering team is currently investigating an issue causing publishes via our GDSN connector to fail. We'll update you as soon as we have more information. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 13:18 EDT
Resolved - Our engineering team resolved an issue causing publishes via our GDSN connector to fail. Please republish your failed publishes and reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 09:02 EDT
Monitoring - Our engineering team resolved an issue causing publishes via our GDSN connector to fail and is currently monitoring the connector for any lingering issues. Please republish your failed publishes and reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 07:27 EDT
Investigating - Our engineering team is currently investigating an issue causing publishes via our GDSN connector to fail. We'll update you as soon as we have more information. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 23, 06:20 EDT
Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021
Resolved - Our crawling vendor experienced an API outage which prevented us from refreshing data with them. The issue has been identified and resolved. We expect the data to be current within the next hour. Update: As of 7pm EST all data is current.
Jul 14, 18:10 EDT
Jul 13, 2021

No incidents reported.

Jul 12, 2021
Resolved - The issue has been resolved by the third party vendor, and users are able to access the application after a hard refresh. Please follow these directions in order to perform a hard refresh on your browser: https://www.documate.org/automation/what-is-a-hard-refresh-how-to-do-a-hard-refresh-in-any-browser/
Jul 12, 12:26 EDT
Identified - Our engineering team identified that the cause of the issue where users are seeing a blank screen upon logging into Salsify is due to a change with one of our third-party vendors. We are currently working with the third-party to resolve the issue as soon as possible.
Jul 12, 11:59 EDT
Update - Our team is still investigating an issue where some users are seeing a blank screen upon logging into Salsify. We are currently looking into this with the highest priority and will provide an update shortly.
Jul 12, 11:32 EDT
Investigating - Our team is currently investigating an issue where some users are seeing a blank screen upon logging into Salsify. We are currently looking into the root cause and will provide an update as soon as we have one.
Jul 12, 11:01 EDT
Resolved - The issue with an upstream partner causing stale data while viewing Walmart Insights reports within Salsify has been resolved. The data available in the reports are now up-to-date. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions or issues regarding this subject.
Jul 12, 10:25 EDT
Update - Our Engineering team has identified an issue which is affecting Insights Reports as well as the Price History Widget for Walmart US and Walmart Grocery. Walmart CA Insights Reports are not affected at this time. We are continuing to work with our vendor on a solution.
Jul 8, 09:18 EDT
Identified - Our Engineering team has identified an issue which is affecting Insights Reports as well as the Price History Widget for Walmart US and Walmart Grocery. Walmart CA Insights Reports are not affected at this time. We are working with our vendor on a solution.
Jul 2, 11:27 EDT
Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.