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All Systems Operational
Salsify Application
Operational
Enhanced Content
Operational
Imports and Indexing
Operational
Insights
Operational
Salsify Application
Operational
Salsify CDN
Operational
Salsify FTP
Operational
Salsify Chat
Operational
Syndication
Operational
Amazon
Operational
Walmart
Operational
1WorldSync (GDSN)
Operational
Syndication
Operational
Salsify Support Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2019
No incidents reported today.
Sep 20, 2019
Resolved -
We have resolved the issue. Filtering is now working properly in variant-enabled organizations. If you continue to experience issues or have any questions, please reach out to support at support.salsify.com.
Sep 20, 14:08 EDT
Sep 20, 14:08 EDT
Identified -
We have identified the issue and working on implementing a fix. We have isolated the issue to organizations with variants enabled.
Sep 20, 13:54 EDT
Sep 20, 13:54 EDT
Update -
We are continuing to investigate this issue.
Sep 20, 13:52 EDT
Sep 20, 13:52 EDT
Investigating -
We are investigating reports of issues creating new filters within the Salsify App. We believe the issue is isolated to new filters and should not affect existing filters. We'll follow up with updates as they become available.
Sep 20, 13:41 EDT
Sep 20, 13:41 EDT
Resolved -
We've finished processing the backlog of reports. Please reach out if you're seeing any issues or delays: https://help.salsify.com/help/contact-feedback
Sep 20, 09:47 EDT
Sep 20, 09:47 EDT
Update -
All reports have caught up with the exception of a few queued SEO reports. We anticipate that these will complete this evening and will provide another update tomorrow morning.
Sep 19, 17:19 EDT
Sep 19, 17:19 EDT
Update -
Nearly all reports have caught up. We're still generating a few SEO reports but project we'll be able to clear the backlog by end of day. We'll provide an update later today.
Sep 19, 09:12 EDT
Sep 19, 09:12 EDT
Update -
Delayed Buy Box Reports have completed generation. We are still working through a backlog of Share of Search Reports. We've made adjustments to increase throughput and are working to ensure these reports are generated as timely as possible. We'll provide a further update when these reports are no longer delayed.
Sep 16, 10:28 EDT
Sep 16, 10:28 EDT
Monitoring -
We have identified the cause of the delay in Insights report generation. Reports will be catching up over the weekend and through early next week. If there is urgent need for one of your reports please reach out to let us know and we’ll do our best to expedite: https://help.salsify.com/help/contact-feedback
Sep 13, 16:40 EDT
Sep 13, 16:40 EDT
Identified -
A small percentage of Insights reports have not generated for the week beginning 9/9/19. We have identified the cause and will provide updates as we have additional information.
Sep 13, 11:02 EDT
Sep 13, 11:02 EDT
Sep 19, 2019
Resolved -
Salsify.com is now loading correctly. We'll investigate the root cause to ensure stability of the website. Please reach out if you're having trouble: https://help.salsify.com/help/contact-feedback
Sep 19, 08:36 EDT
Sep 19, 08:36 EDT
Investigating -
We are investigating a DNS issue with our marketing site salsify.com. The Salsify platform is unaffected. To log in please use app.salsify.com.
Sep 19, 05:41 EDT
Sep 19, 05:41 EDT
Sep 18, 2019
No incidents reported.
Sep 17, 2019
No incidents reported.
Sep 16, 2019
Resolved -
The issue is now resolved and users should be able to access Salsify's Support Portal (support.salsify.com). If you come across any issues accessing the Support Portal, please reach out to our team via email at support@salsify.com.
Sep 16, 15:38 EDT
Sep 16, 15:38 EDT
Identified -
Due to a performance issue with an upstream provider, Salsify's Support Portal (support.salsify.com) is currently unavailable. For any urgent issues, please email our team at support@salsify.com.
Sep 16, 15:08 EDT
Sep 16, 15:08 EDT
Sep 15, 2019
No incidents reported.
Sep 14, 2019
Completed -
The scheduled maintenance has been completed.
Sep 14, 07:00 EDT
Sep 14, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:00 EDT
Sep 14, 05:00 EDT
Scheduled -
We will be performing an upgrade to components of our platform on Saturday, September 14th between 5am and 7am ET. While maintenance is underway, channel publishing will be unavailable for all channels except custom channels (https://help.salsify.com/help/getting-started-with-channels#custom-channels). Direct connection channels and channels that export to retailer templates will be affected. Publishing events initiated during this window will not complete as expected. There is no action required on your part.
For any questions, please reach out to Support at https://help.salsify.com/help/contact-feedback
Sep 13, 10:16 EDT
For any questions, please reach out to Support at https://help.salsify.com/help/contact-feedback
Sep 13, 10:16 EDT
Sep 12, 2019
Resolved -
This incident has been resolved. Please reach out to support if you're seeing issues: https://help.salsify.com/help/contact-feedback.
Sep 12, 16:07 EDT
Sep 12, 16:07 EDT
Monitoring -
Box.com is reporting the majority of services are recovering. We believe impact to customers should be minimal. You can see details from box here: https://status.box.com/ Please reach out to support if you're seeing issues: https://help.salsify.com/help/contact-feedback.
Sep 12, 15:48 EDT
Sep 12, 15:48 EDT
Identified -
Box.com has reported a major outage on their platform. Imports and exports to and from Box.com may fail while this is ongoing. You can review their status page here: https://status.box.com/ We'll update our status page as their services come back online.
Sep 12, 12:30 EDT
Sep 12, 12:30 EDT
Sep 11, 2019
No incidents reported.
Sep 10, 2019
No incidents reported.
Sep 9, 2019
Resolved -
This issue has been declared resolved. Search Index functionality has been restored. Should you have any questions or concerns, please reach out to our support team at https://help.salsify.com/help/contact-us.
Sep 9, 08:21 EDT
Sep 9, 08:21 EDT
Monitoring -
Our team has identified the cause and mitigated the issue. We are continuing to monitor the issue to ensure stability. If you have any questions, please reach out to support at https://help.salsify.com/help/contact-us.
Sep 9, 06:53 EDT
Sep 9, 06:53 EDT
Investigating -
A small percentage of customers are currently unable to search for product data updated after 12am EST. A smaller subset of those customers may also be experiencing hung imports. Our team will provide an update shortly.
Sep 9, 06:32 EDT
Sep 9, 06:32 EDT
Sep 8, 2019
No incidents reported.
Sep 7, 2019
No incidents reported.