Monitoring - Our third party crawling partner has confirmed a fix has been put in place to resolve the issue. We will continue to monitor the data that is crawled for Wayfair.
Update - Our third party crawling partner is continuing to see a high blocking rate when crawling data for Wayfair. Our partner is continuing to work to resolve the issue but there is no ETA at the moment. We will update as soon as the issue is resolved.
Data for the Wayfair products have not been successfully crawled since 2/29.
Identified - Our third party crawling partner has found a high blocking rate when crawling data for Wayfair and is currently working on resolving this issue. Data for the Wayfair products have not been successfully crawled since 2/29. We will continue working with our parter and provide an update as soon as the issue is resolved or more information is available.
Resolved -
Our engineering identified the product record creation issue impacting a small subset of our customers and resolved it.
Mar 7, 17:54 EST
Investigating -
Some Salsify customers are experiencing an issue creating new product records. Our engineering team is actively investigating now. We will provide any update as soon as we know more.
Mar 7, 17:14 EST
Resolved -
The delays in automated workflow task processing has been resolved. Previously created automated workflow tasks have been processed and newly created automated workflow tasks should process without any delays. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 5, 16:58 EST
Monitoring -
We are seeing fewer automated workflow task actions being delayed now. We are continuing to monitor the automated tasks to ensure that the delays do not reoccur. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 5, 14:09 EST
Identified -
We are experiencing delays in automated workflow task actions. These delays are not affecting manual tasks. Our team is actively investigating the delays in automated workflow tasks and will provide an update as soon as more information is available. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 5, 13:15 EST