Salsify Status

All Systems Operational

Salsify Application Operational

Enhanced Content Operational

Imports and Indexing Operational

Insights Operational

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Salsify Chat Operational

Syndication Operational

Amazon Operational

Walmart Operational

1WorldSync (GDSN) Operational

Syndication Operational

Salsify Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 13, 2021

No incidents reported today.

May 12, 2021

Salsify Support Chat Functionality is not available

Resolved - Our technology partner has resolved the issue causing the Salsify Support chat function to not be accessible. Please reach out to support if you still experience any issues on your end.
May 12, 08:07 EDT

Monitoring - Due to an issue with a technology partner, Salsify Support chat function is not currently accessible. Until Chat Functionality is accessible, please submit your support requests by visiting https://help.salsify.com/help/contact-salsify.
May 11, 19:28 EDT

May 11, 2021

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

Product Page Report Outdated information

Resolved - The issue with our Insights application resulting in the Product Page report having outdated information has been resolved, and the platform is now working as expected. If you're seeing any issues, please reach out to our support team: https://help.salsify.com/help/contact-feedback
May 2, 14:22 EDT

Identified - Our engineering team has identified an issue with our Insights application resulting in the Product Page report having outdated information, and the Search report failing to generate. This issue is affecting all Salsify organizations. We've isolated the source of the incident to be a partner service, whom we are working with to resolve.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 2, 10:46 EDT

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.