Identified - The issue has been identified and a fix is being implemented.
Jul 05, 2025 - 15:01 EDT
Investigating - This outage affects all report types and the price history widget for Amazon Spain.

Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved.

We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 05, 2025 - 15:01 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 03, 2025 - 11:42 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 01, 2025 - 16:23 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 25, 2025 - 12:16 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 23, 2025 - 13:42 EDT
Update - Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 20, 2025 - 14:29 EDT
Update - Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 17, 2025 - 15:40 EDT
Identified - Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 09, 2025 - 11:27 EDT
Monitoring - Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

May 30, 2025 - 16:05 EDT
Update - We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Apr 29, 2025 - 14:36 EDT
Identified - We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Apr 23, 2025 - 18:00 EDT
Salsify Application Partial Outage
Enhanced Content Operational
Imports and Indexing Operational
Insights Partial Outage
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
Salsify Labs Operational
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Open Catalog Operational
Salsify Support Portal Operational
Orders & Inventory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 6, 2025

No incidents reported today.

Jul 5, 2025

Unresolved incident: Insights - Crawl data failing for Amazon Spain.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Resolved - Digital Asset upload functionality has returned to normal and this incident is now resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 3, 14:31 EDT
Monitoring - We are experiencing delays in digital asset uploads due to an incident with our digital asset management partner. Our partner has indicated that a fix has been deployed. Our team is continuing to monitor the issue.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 3, 10:43 EDT
Resolved - The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored.
Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 3, 08:25 EDT
Update - The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored.
Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 3, 08:24 EDT
Identified - Our engineering team as identified an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs. The issue is related to an incident experienced by the partner we work with to manage Salsify users' Digital Assets.
As a temporary workaround, please use the digital asset import functionality. We will provide an update as soon as more information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 3, 08:08 EDT
Investigating - Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs.
As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jul 3, 07:46 EDT
Jul 2, 2025
Resolved - Readiness generation and refreshes are now operating normally and all backlog of channel analyses have been processed.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Jul 2, 17:03 EDT
Monitoring - Our engineering team has completed their investigation and channel analyses are completing successfully. There's a short backlog of analyses that we are actively processing, and we expect all channel-related experiences to be fully recovered soon.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Jul 2, 15:15 EDT
Investigating - Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Jul 2, 14:45 EDT
Jul 1, 2025
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Resolved - Our engineering team identified the root cause of the publishing delays and has resolved it. Publishing delay appears to be the only impact, so there should be no need to republish channels that experienced this issue.
Jun 25, 16:18 EDT
Investigating - Our engineering team is currently investigating an issue with channel publishes being delayed and marked as 'Running'.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 25, 14:21 EDT
Resolved - Our engineering team identified and addressed an issue with GDSN Pre Production channels not showing attributes. The issue is fully resolved at this time.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Jun 25, 09:24 EDT
Monitoring - Subject: GDSN Pre Production channels aren’t showing attributes.
Status: Monitoring
Message: Our engineering team addressed the issue and GDSN Pre Production channels should be listing all expected attributes.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components: Salsify Application > GDSN
Affected: Partial Outage

Jun 24, 07:53 EDT
Identified - Subject: GDSN Pre Production channels aren’t showing attributes.
Status: Identified
Message: Our engineering team has identified an issue where GDSN Pre Production channels are not showing attributes. This issue affects all GDSN Pre Production channels. We are actively working to resolve this issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components: Salsify Application > GDSN
Affected: Partial Outage

Jun 24, 07:17 EDT
Jun 24, 2025
Jun 23, 2025
Jun 22, 2025

No incidents reported.