Identified - We've identified an issue that is causing content published through our Enhanced Content module or the Walmart Rich Media API channel to not show up on walmart.com. After reviewing the errors we are receiving from Walmart's system, this appears to be an issue on their side. We have escalated this issue to Walmart and will provide an update as soon as we know more.
Jun 13, 17:01 EDT
Salsify Application Partial Outage
Enhanced Content Partial Outage
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Salsify Chat Operational
Syndication Partial Outage
Amazon Operational
Walmart Partial Outage
1WorldSync (GDSN) Operational
Syndication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 12, 2019
Resolved - This incident has been resolved. We have identified and resolved the root cause that was resulting in Salsify Chat not working on Walmart.com. Thank you for your patience. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Jun 12, 18:56 EDT
Identified - We have identified an issue that is causing the Salsify Chat button to be unavailable on Walmart.com product detail pages. We are working with our partners at Walmart to resolve the issue.
May 23, 14:43 EDT
Resolved - This incident has been resolved. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Jun 12, 18:55 EDT
Monitoring - We have identified and resolved an issue with our analytics service. This disrupted access to Insights. If you have an Insights dashboard as your landing page, you would have receive a blank screen. Our team will continue to monitor Insights for stability. This incident has been resolved. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Jun 12, 17:06 EDT
Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019
Resolved - The incident has been resolved. FTP uploads completed between 17:00 EDT on Thursday June 6 and 9:00 EDT on Friday June 7 will need to be reuploaded or retriggered. We're sorry for any inconvenience. Please reach out to support via https://help.salsify.com/help/contact-us with any questions or concerns.
Jun 7, 14:58 EDT
Monitoring - Automated processes are running successfully now. Between 17:00 EDT on Thursday June 6 and 9:00 EDT on Friday June 7 uploads to our FTP did not trigger automated processing. Events after this time are running now and should kick off any automated conversions, new events may be delayed. We'll be monitoring closely to ensure these jobs are successful.
Jun 7, 12:07 EDT
Identified - We're experiencing delayed performance with our FTP partner affecting automation on the FTP server. Import-based computed properties, file transformations, and custom integration processes have not been running since approximately 10:30 EDT.
Jun 7, 07:14 EDT
Jun 6, 2019
Resolved - This incident has been resolved. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Jun 6, 13:49 EDT
Monitoring - Performance has been restored. We’re monitoring closely as our import-based computed properties, file transformations, and custom integrations are processing.
Jun 6, 13:34 EDT
Identified - We’re experiencing delayed performance with our FTP provider affecting import-based computed properties, file transformations, and custom integrations.
Jun 6, 12:25 EDT
Jun 5, 2019

No incidents reported.

Jun 4, 2019
Resolved - This incident has now been resolved. All product activities are now visible and up to date in Salsify. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Jun 4, 13:42 EDT
Identified - We have identified an issue that is causing updates to the product activity tab to be delayed. This issue started around 7:50am ET. We have identified a fix and are working towards a resolution. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Jun 4, 09:31 EDT
Resolved - This incident has been resolved. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Jun 4, 09:28 EDT
Monitoring - A fix has been implemented and we are now monitoring the situation to ensure the issue has been fully resolved. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Jun 4, 08:02 EDT
Update - Our Engineering team has developed a fix for this issue. This needs to be tested and verified before we release the fix. We will provide another update tomorrow (Tuesday).
Jun 3, 18:51 EDT
Identified - The issue has been identified, and we are working on a fix.
Jun 3, 14:43 EDT
Investigating - We are currently investigating an issue impacting Walmart Supplier Center channels. Although publishing is working as expected, and you can check this in the Walmart Supplier Center, we are currently unable to retrieve feedback from Walmart to confirm this or provide errors for you to review.
Jun 3, 13:33 EDT