All Systems Operational
Salsify Application Operational
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Syndication Operational
Amazon Operational
Walmart Operational
1WorldSync (GDSN) Operational
Syndication Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023
Resolved - Our Knowledge Base page (http://help.salsify.com/) is now working as expected.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Feb 7, 10:49 EST
Monitoring - Our team has identified an issue with our Knowledge Base (http://help.salsify.com/). The page is now accessible, but the performance is degraded and may still fail to load. The issue appears to be related to an outage on our Knowledge Base partner server, and we are working with them to resolve this as soon as possible.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Feb 7, 09:10 EST
Investigating - Our team has identified an issue with our Knowledge Base (http://help.salsify.com/). The issue appears to be related to an outage on our Knowledge Base partner server, and we are working with them to resolve this as soon as possible.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Feb 7, 07:39 EST
Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Resolved - This issue has been resolved, and all JSON export custom channels are now publishing as expected.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Feb 3, 15:29 EST
Identified - Our engineering team has identified the issue and are validating the fix.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Feb 3, 14:47 EST
Investigating - When publishing in a JSON export custom channel, publishes are failing without a reason or status. Our engineering team is actively investigating the issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Feb 3, 14:36 EST
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.