All Systems Operational
Salsify Application Operational
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Salsify Chat Operational
Syndication Operational
Amazon Operational
Walmart Operational
1WorldSync (GDSN) Operational
Syndication Operational
Salsify Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2020

No incidents reported today.

Jan 18, 2020
Resolved - The issue impacting the Salsify application has now been resolved and the application is running as expected. If you have any questions or concerns, please reach out to our support team at https://support.salsify.com.
Jan 18, 11:58 EST
Monitoring - We've mitigated the underlying issue and are currently processing through our backlogs.
Jan 17, 18:44 EST
Identified - We've identified the root cause and are working towards a solution.
Jan 17, 18:05 EST
Update - We're currently experiencing platform degradation with updates enqueued for up to 6 hours. Our team continues to investigate the issue with urgency. We apologize for the inconvenience and appreciate your patience. More updates to follow.
Jan 17, 15:41 EST
Update - We are currently investigating an issue that is causing delayed processing of product audits, workflow trigger, and subscriptions.
Jan 17, 14:52 EST
Investigating - We are currently investigating an issue where digital assets are not displaying on the index page after a successful upload.
Jan 17, 14:31 EST
Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 EST
Scheduled - Salsify's application (app.salsify.com) will experience a brief period of downtime between 8:00pm EST to 9:00pm EST on Thursday, January 16th in order to perform system maintenance.

During the downtime, Salsify's application will be completely unavailable. Any scheduled activities (channels, imports, etc) will run following the maintenance.
Jan 14, 14:27 EST
Resolved - The Salsify team has resolved the issue. Please reach out to our support team at https://support.salsify.com if you continue to experience any additional issues.
Jan 16, 13:32 EST
Monitoring - The Salsify team has mitigated the issue. Should you continue to experience any additional issues, please reach out to our support team at https://support.salsify.com.
Jan 16, 11:06 EST
Investigating - We are currently investigating an issue causing delayed imports and product updates.
Jan 16, 10:37 EST
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020
Resolved - This incident has been resolved.
Jan 7, 12:16 EST
Monitoring - At 9:40 am EST, our engineering team identified an issue causing degraded performance throughout the platform. Service has been restored as of 10:10 am EST. Please retry any failed or missed tasks. Our support team is available for questions and comments at https://support.salsify.com.
Jan 7, 11:22 EST
Jan 6, 2020
Resolved - This incident has been resolved.
Jan 6, 10:12 EST
Monitoring - From 8:26 am to 9:14 am EST, we experienced connection issues with our FTP provider. Service has been restored and we are currently monitoring. Please re-initiate publications and imports that may have been affected. If you have any questions or concerns, please reach out to our support team at https://support.salsify.com.
Jan 6, 09:40 EST
Jan 5, 2020

No incidents reported.