Salsify Status

All Systems Operational

Salsify Application Operational

Enhanced Content Operational

Imports and Indexing Operational

Insights Operational

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Salsify Chat Operational

Syndication Operational

Amazon Operational

Walmart Operational

1WorldSync (GDSN) Operational

Syndication Operational

Salsify Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2020

No incidents reported today.

Jan 18, 2020

Degraded Platform Performance

Resolved - The issue impacting the Salsify application has now been resolved and the application is running as expected. If you have any questions or concerns, please reach out to our support team at https://support.salsify.com.
Jan 18, 11:58 EST

Monitoring - We've mitigated the underlying issue and are currently processing through our backlogs.
Jan 17, 18:44 EST

Identified - We've identified the root cause and are working towards a solution.
Jan 17, 18:05 EST

Update - We're currently experiencing platform degradation with updates enqueued for up to 6 hours. Our team continues to investigate the issue with urgency. We apologize for the inconvenience and appreciate your patience. More updates to follow.
Jan 17, 15:41 EST

Update - We are currently investigating an issue that is causing delayed processing of product audits, workflow trigger, and subscriptions.
Jan 17, 14:52 EST

Investigating - We are currently investigating an issue where digital assets are not displaying on the index page after a successful upload.
Jan 17, 14:31 EST

Jan 16, 2020

Salsify Application Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 EST

Scheduled - Salsify's application (app.salsify.com) will experience a brief period of downtime between 8:00pm EST to 9:00pm EST on Thursday, January 16th in order to perform system maintenance.

During the downtime, Salsify's application will be completely unavailable. Any scheduled activities (channels, imports, etc) will run following the maintenance.
Jan 14, 14:27 EST

Delayed Imports and Product updates

Resolved - The Salsify team has resolved the issue. Please reach out to our support team at https://support.salsify.com if you continue to experience any additional issues.
Jan 16, 13:32 EST

Monitoring - The Salsify team has mitigated the issue. Should you continue to experience any additional issues, please reach out to our support team at https://support.salsify.com.
Jan 16, 11:06 EST

Investigating - We are currently investigating an issue causing delayed imports and product updates.
Jan 16, 10:37 EST

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

Degraded Performance on Salsify Platform

Resolved - This incident has been resolved.
Jan 7, 12:16 EST

Monitoring - At 9:40 am EST, our engineering team identified an issue causing degraded performance throughout the platform. Service has been restored as of 10:10 am EST. Please retry any failed or missed tasks. Our support team is available for questions and comments at https://support.salsify.com.
Jan 7, 11:22 EST

Jan 6, 2020

Salsify’s FTP provider

Resolved - This incident has been resolved.
Jan 6, 10:12 EST

Monitoring - From 8:26 am to 9:14 am EST, we experienced connection issues with our FTP provider. Service has been restored and we are currently monitoring. Please re-initiate publications and imports that may have been affected. If you have any questions or concerns, please reach out to our support team at https://support.salsify.com.
Jan 6, 09:40 EST

Jan 5, 2020

No incidents reported.