Salsify Status

All Systems Operational

Salsify Application Operational

Enhanced Content Operational

Imports and Indexing Operational

Insights Operational

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Salsify Chat Operational

Syndication Operational

Amazon Operational

Walmart Operational

1WorldSync (GDSN) Operational

Syndication Operational

Salsify Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2021

No incidents reported today.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

Insights Reports Not Updating

Resolved - The issue with an upstream partner causing stale data while viewing Insights reports within Salsify has been resolved. It may take ~24h for data to be fully refreshed.
Jun 17, 09:04 EDT

Identified - Our engineering team has identified an issue with our Insights reports. Due to an issue with an upstream partner, customers may notice stale data while viewing Insights within Salsify. Updates to follow.
Jun 16, 22:00 EDT

Jun 16, 2021

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

Users unable to sign in to Salsify

Resolved - An issue causing some users not to be able to log into Salsify has been resolved by our engineering team, and users can now sign in normally. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 9, 12:51 EDT

Identified - Our engineering team has identified and is addressing an issue that is causing some users not to be able to log into Salsify. This does not appear to affect any user who is already logged in. We hope to have this resolved as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 9, 12:28 EDT

Jun 8, 2021

No incidents reported.