All Systems Operational
Uptime over the past 90 days. View historical uptime.
Salsify Application Operational
90 days ago
100.0 % uptime
Today
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Salsify Support Portal Operational
Orders & Inventory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2024

No incidents reported today.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Shopify Publish Error
Resolved - Salsify has modified the Shopify GraphQL connector to handle Shopify's change to their API and the way they are now accepting product and variant ids. Publishes from Salsify PXM to Shopify will now ensure these ids are sent in the correct format.

No changes are required to your mappings, but please republish and reach out to customer support at https://help.salsify.com/help/contact-feedback for any further issues.
Nov 26, 20:55 EST
Identified - Shopify has changed the way their API accepts product and variant ids, causing most publishes from Salsify PXM to fail.

Salsify is currently modifying our solution to seamlessly handle this change.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Nov 26, 16:48 EST
Stale data within EC Analytics and Digital Shelf Operations Data Feeds
Resolved - Our engineering team has deployed a fix to address the stale data in the feeds. The data feeds that are uploaded at the next scheduled upload time will have the most up-to-date data.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Nov 26, 15:50 EST
Identified - We have discovered stale data within EC Analytics and Digital Shelf Operations Data Feeds from as far as November 19. Our engineering team have identified the root cause and are working to address this issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Nov 26, 09:49 EST
Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

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