All Systems Operational

Uptime over the past 90 days. View historical uptime.
Salsify Application Operational
90 days ago
100.0 % uptime
Today
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
90 days ago
100.0 % uptime
Today
Salsify Labs Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Salsify Support Portal Operational
Orders & Inventory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 19, 2025
Readiness Reports failing to refresh
Resolved - We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behavior affects all Readiness Report Channels. We have identified the root cause of these failures as downstream effects resulting from maintenance work conducted earlier today. We have implemented a fix.

If you have a Readiness Report blocked on the analysis, please refresh it, that should resolve the issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject
Mar 19, 09:02 EDT
Monitoring - We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behavior affects all Readiness Report Channels. We have identified the root cause of these failures as downstream effects resulting from maintenance work conducted earlier today. We have implemented a fix and are monitoring the system to ensure stability.

If you have a Readiness Report blocked on the analysis, please refresh it, that should resolve the issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject
Mar 19, 07:08 EDT
Investigating - We have received reports that Readiness Reports are failing to refresh. We have confirmed that this behaviour affects all readiness Report Channels.
We are urgently investigating this behavior and will provide an update no later than the next hour.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject
Mar 19, 06:50 EDT
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 12:51 EDT
Scheduled - In order to offer the best possible service to our users, Salsify will perform site maintenance starting at 05:00 AM EDT (09:00AM UTC) on Wednesday, March 19th. This maintenance will allow for continued enhancements to the platform to improve your experience on ProductXM.

We anticipate the maintenance window to complete within 1 hour. During the maintenance window, you might experience intermittent degraded performance. The app will be accessible, but there will be periods of a few minutes of disruption over the hour.

There might also be delays in publications and/or feedback across a number of channels.

Although unlikely, it is possible that feedback can be lost during the maintenance window. Republishing after the maintenance window will surface the latest feedback, if needed.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 11, 22:58 EDT
Mar 18, 2025

No incidents reported.

Mar 17, 2025
Workflow tasks requiring user input are stuck in ‘Waiting’ status
Resolved - We have identified the issue related to generation of workflow tasks. Task processing operations are functioning normally.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Mar 17, 09:51 EDT
Monitoring - We have identified the issue related to generation of workflow tasks and we are monitoring the flow of task processing operations.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Mar 14, 14:44 EDT
Investigating - We are investigating technical issues related to generation of workflow tasks.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Mar 14, 12:06 EDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025
GDSN publishes to 1WS retailers is down
Resolved - The new GDSN certificates have been applied and publishing to 1WorldSync hosted retailers is now fully functioning.
Mar 5, 13:54 EST
Identified - We're experiencing problems sending data to retailer GLNs hosted by 1WorldSync, due to certificates failing to update. We will continue to monitor for the update to be completed by 1WorldSync, but until that time, customers will encounter publishing issues when syndicating to 1WorldSync hosted retailers.
Mar 5, 10:43 EST
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