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All Systems Operational
Salsify Application
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2019
No incidents reported today.
Feb 20, 2019
No incidents reported.
Feb 19, 2019
Resolved -
As of 2:30pm EST, imports are running as expected and the issue is considered resolved. Any imports, scheduled or ran, from 12:45 EST until 2:30pm EST will need to be started manually. If you have any questions, please reach out to support via the Salsify Support Portal at http://support.salsify.com.
Feb 19, 17:21 EST
Feb 19, 17:21 EST
Monitoring -
As of 2:30pm EST, imports are running as expected. Any imports, scheduled or ran, from 12:45 EST until 2:30pm EST will need to be started manually. Our team will continue to monitor the issue throughout the day. If you have any questions, please reach out to support via the Salsify Support Portal at http://support.salsify.com.
Feb 19, 15:00 EST
Feb 19, 15:00 EST
Investigating -
Currently imports are not operational. We're working as quickly as we can to restore functionality. We'll provide an update as soon as possible.
Feb 19, 13:35 EST
Feb 19, 13:35 EST
Feb 18, 2019
No incidents reported.
Feb 17, 2019
No incidents reported.
Feb 16, 2019
No incidents reported.
Feb 15, 2019
No incidents reported.
Feb 14, 2019
No incidents reported.
Feb 13, 2019
No incidents reported.
Feb 12, 2019
Resolved -
We've been monitoring and haven't seen any further FTP issues. Please reach out to support if you're still having trouble: https://help.salsify.com/help/contact-us
Feb 12, 16:59 EST
Feb 12, 16:59 EST
Monitoring -
Our FTP partner has made some adjustments and FTP services are available now. We're continuing to monitor. Please reach out to support if you see any remaining issues: https://help.salsify.com/help/contact-us
Feb 12, 15:26 EST
Feb 12, 15:26 EST
Investigating -
We've identified issues with the Salsify FTP service provider. We've engaged our technology partner urgently to restore services. Currently some uploads and downloads to ftp.salsify.com are likely to fail. This includes channel exports to ftp.salsify.com, lookup tables, and some connectors.
Feb 12, 15:13 EST
Feb 12, 15:13 EST
Feb 11, 2019
No incidents reported.
Feb 10, 2019
No incidents reported.
Feb 9, 2019
No incidents reported.
Feb 8, 2019
No incidents reported.
Feb 7, 2019
No incidents reported.