Salsify Status

Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

Delayed Channel Publications

Resolved - Our engineering team has identified and addressed an issue that causes delayed channel publications. The publication backlog has normalized and publication will run as expected moving forward.
Nov 18, 13:52 EST

Monitoring - Our engineering team has identified and is addressing an issue that causes delayed channel publications. We are closely monitoring the progress.
Nov 18, 11:48 EST

Identified - Our engineering team has identified an issue that is causing delayed channel publications.
Nov 18, 11:11 EST

Shopify publishes removing Alt text for published images

Resolved - Our team has identified and resolved an issue that caused Alt Text in Shopify to be removed from images published from Salsify. We have reached out to the affected organizations with more details. If you have questions please reach out to support via https://support.salsify.com.
Nov 18, 09:47 EST

Monitoring - Our team has resolved the issue that caused Alt-text in Shopify to be removed from images published from Salsify. Alt-text will no longer be removed during publishes. At this time, Alt-text that was removed due to this defect has not been restored. The team is investigating potential data restoration options. If you have questions please reach out to support via https://support.salsify.com
Nov 16, 15:31 EST

Identified - Our team has identified an issue that caused Alt Text in Shopify to be removed from images published from Salsify. We are working on a reverting this behavior. If you have questions please reach out to support via https://support.salsify.com.
Nov 16, 14:55 EST

Delayed Channel Publications

Resolved - Our engineering team has identified and addressed an issue that causes delayed channel publications. The publication backlog has normalized and publication will run as expected moving forward.
Nov 18, 08:02 EST

Monitoring - Our engineering team has identified and addressed an issue that causes delayed channel publications. We are closely monitoring the progress.
Nov 18, 07:50 EST

Identified - Our engineering team has identified an issue that is causing delayed channel publications.
Nov 18, 07:06 EST

Nov 17, 2020

Delayed Channel Publications for 1WorldSync

Resolved - The publication backlog has resolved for 1WorldSync, and the channel will publish as expected moving forward.
Nov 17, 18:02 EST

Identified - Our engineering team has identified an issue that is causing delayed channel publications for 1WorldSync.
Nov 17, 17:07 EST

Walmart Direct Connection publishes not returning feedback

Resolved - This incident has been resolved.
Nov 17, 17:20 EST

Monitoring - Publishes of the Walmart direct connection are now returning feedback. We are working closely with our partners at Walmart to monitor this connection to ensure that feedback continues to be received as expected.
Nov 16, 09:57 EST

Update - As of today, our partners at Walmart have advised they are still investigating the cause of this error with the highest priority and will keep us posted on their progress. We understand this must be frustrating and are closely working with Walmart to resolve this issue as fast as possible. To confirm if your publish was successful, please review the products in the Item 360 portal.
Nov 12, 11:06 EST

Update - Publishes to the Walmart Direct Connection are failing to return feedback. Affected products will show the following feedback: “Error while fetching feedback from Walmart: 404 Not Found”. As of today, our partners at Walmart have advised they are still investigating the cause of this error with the highest priority and will keep us posted on their progress. To confirm if your publish was successful, please review the products in the Item 360 portal.
Nov 9, 16:10 EST

Update - Publishes to the Walmart Direct Connection are failing to return feedback. Affected products will show the following feedback: “Error while fetching feedback from Walmart: 404 Not Found”. Our partners at Walmart have advised that this is affecting all Connected Content Partners (CCPs) and they are investigating with the highest priority. To confirm if your publish was successful, please review the products in the Item 360 portal.
Nov 5, 10:57 EST

Update - We are continuing to investigate this issue.
Nov 5, 10:56 EST

Investigating - Publishes to the Walmart Direct Connection are failing to return feedback. Affected products will show the following feedback: “Error while fetching feedback from Walmart: 404 Not Found”. We are actively investigating this issue with our partners at Walmart. To confirm if your publish was successful, please review the products in the Item 360 portal.
Oct 28, 11:54 EDT

Delayed Channel Publication

Resolved - We’ve processed through the backlog. Channel publications should be running as expected. If you have any questions, please reach out to our support team at https://support.salsify.com.
Nov 17, 10:08 EST

Identified - Our engineering team has identified and addressed an issue that causes delayed channel publications. We are closely monitoring the progress.
Nov 17, 09:46 EST

Nov 16, 2020

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.