Update - Functionality to some of our Insights Reports, such as Insights Walmart Merchandising and Compliance reports have been restored. Our 3rd party crawling vendor continues to work with the highest priority on a series of fixes and tests for the issue resulting in stale data for Walmart BBX & Availability reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published. We are continuously monitoring the issue.
Oct 25, 11:33 EDT
Oct 25, 11:33 EDT
Update - Our 3rd party crawling vendor continues to work with the highest priority on a series of fixes and tests for the issue resulting in stale data for Walmart PDP reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published. We are continuously monitoring the issue.
Oct 8, 14:06 EDT
Oct 8, 14:06 EDT
Update - Our 3rd party crawling vendor continues to work with the highest priority on a fix for the issue resulting in stale data for Walmart PDP reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published. We are continuously monitoring the issue.
Sep 30, 10:08 EDT
Sep 30, 10:08 EDT
Update - Our 3rd party crawling vendor is still working on a fix for the issue resulting in stale data for Walmart PDP reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 23, 11:20 EDT
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 23, 11:20 EDT
Update - Our 3rd party crawling vendor is expected to push a fix later today for the issue resulting in stale data for Walmart PDP reports and Price History Widgets, as well as Walmart Share of Search Reports not showing up when published. We will update here when the fix is pushed.
Sep 22, 12:31 EDT
Sep 22, 12:31 EDT
Update - Our 3rd party crawling vendor is still testing a fix for the issue resulting in stale data for Walmart PDP reports and Price History Widgets. Additionally, Walmart Share of Search Reports will not show up when published.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 20, 17:03 EDT
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 20, 17:03 EDT
Update - Our 3rd party crawling vendor is currently testing a fix for the issue resulting in stale data for Walmart PDP reports and Price History Widgets. Additionally, Walmart Share of Search Reports will not show up when published.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 20, 10:04 EDT
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 20, 10:04 EDT
Update - Our engineering team is still working with our 3rd party crawling vendor on an issue resulting in stale data for Walmart PDP reports and Price History Widgets. Additionally, Walmart Share of Search Reports will not show up when published.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 17, 10:14 EDT
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 17, 10:14 EDT
Update - Our engineering team has identified an issue with our 3rd party crawling vendor which is resulting in stale data for Walmart PDP reports and Price History Widgets, which may show stale data until this issue is resolved. Additionally, Walmart Share of Search Reports will not show up when published.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 16, 16:40 EDT
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget. Walmart Share of Search Reports will need to be republished.
Sep 16, 16:40 EDT
Identified - Our engineering team has identified an issue with our 3rd party crawling vendor which is resulting in stale data for Walmart PDP reports and Price History Widgets, which may show stale data until this issue is resolved.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget.
Sep 16, 15:33 EDT
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the Walmart Price History Widget.
Sep 16, 15:33 EDT
Identified - The Engineering team has identified an issue which is affecting Enhanced Content on Office Depot. The team is currently working on a solution with Office Depot.
Oct 4, 11:55 EDT
Oct 4, 11:55 EDT
Salsify Application
Partial Outage
Enhanced Content
Partial Outage
Imports and Indexing
Operational
Insights
Operational
Salsify Application
Operational
Salsify CDN
Operational
Salsify FTP
Operational
Syndication
Operational
Amazon
Operational
Walmart
Operational
1WorldSync (GDSN)
Operational
Syndication
Operational
Salsify Support Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Salsify Database Maintenance - Application Not Accessible
Oct 28, 20:00-21:00 EDT
Salsify will perform an upgrade to our database on Thursday, October 28th starting at 8PM EDT. We expect the maintenance to complete within an hour. During the maintenance window, the Salsify application will not be operational nor accessible to customers. Once maintenance has concluded, users will need to log back into the Salsify application to start a new session. Any scheduled actions will complete successfully once maintenance has concluded.
For any questions, please reach out to Customer Support at https://help.salsify.com/help/contact-salsify.
Posted on Oct 25, 13:05 EDT
For any questions, please reach out to Customer Support at https://help.salsify.com/help/contact-salsify.
Posted on Oct 25, 13:05 EDT