Update - Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Apr 18, 2025 - 14:24 EDT
Identified - Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Apr 17, 2025 - 13:41 EDT
Salsify Application Partial Outage
Enhanced Content Operational
Imports and Indexing Operational
Insights Partial Outage
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
Salsify Labs Operational
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Open Catalog Operational
Salsify Support Portal Operational
Orders & Inventory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Infrastructure Maintenance - April 28th Apr 28, 2025 12:00-15:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 12PM EDT (18:00 CEST) on Monday, May 5th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.

We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Posted on Apr 15, 2025 - 16:18 EDT

Infrastructure Maintenance - May 5th May 5, 2025 12:00-15:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 12PM EDT (18:00 CEST) on Monday, May 5th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.

We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Posted on Apr 15, 2025 - 16:21 EDT
Apr 20, 2025

No incidents reported today.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Resolved - This incident has been resolved.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Apr 18, 15:03 EDT
Monitoring - We have implemented a fix, correcting the filter experience. We will continue monitoring to ensure functionality remains stable.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Apr 16, 16:23 EDT
Investigating - We have identified degraded filter experiences throughout the platform. Our engineers are actively investigating this issue.
Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Apr 16, 12:41 EDT
Apr 17, 2025
Apr 16, 2025
Apr 15, 2025

No incidents reported.

Apr 14, 2025
Resolved - Our team has resolved an issue that occurred when selecting properties to include in filters on product index page, lists, channels or catalogs.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Apr 14, 13:31 EDT
Investigating - Our team has identified an issue occurring when selecting properties to include in filters on product index page, lists, channels or catalogs. A fix has been applied, but our engineers are continuing to work on the underlying issue.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Apr 14, 12:58 EDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Resolved - Our data provider has applied a fix, and product crawling for Wayfair has returned to normal.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Apr 11, 12:59 EDT
Monitoring - Our data provider has applied a fix to restore normal product crawling for Wayfair. We are continuing to observe to ensure the issue is fully resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Apr 10, 15:42 EDT
Update - As of Monday, April 7th, 2025, the engineering team is continuing to work toward resolution of the Wayfair product crawling issue, which is causing a 'Blocked' error for all insights reports, excluding search reports. We are working closely with our data provider to address these issues.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Apr 7, 15:30 EDT
Update - The engineering team remains actively engaged in investigating and resolving the Wayfair product crawling issue, which is causing a 'Blocked' error for all insights reports, excluding search reports. We are working closely with our data provider to address these issues.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Apr 4, 12:43 EDT
Update - Our engineering team continues working towards a resolution with crawling Wayfair products, which returns a 'Blocked' error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Apr 2, 13:04 EDT
Update - Our engineering team continues working towards a resolution with crawling Wayfair products, which returns a 'Blocked' error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Mar 31, 13:01 EDT
Update - Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all insights reports, excluding search reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Mar 28, 15:24 EDT
Identified - Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all insights reports, excluding search reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Mar 25, 11:49 EDT
Apr 10, 2025
Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025
Apr 6, 2025

No incidents reported.