Update - Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 18, 2025 - 14:24 EDT
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 18, 2025 - 14:24 EDT
Identified - Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 17, 2025 - 13:41 EDT
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 17, 2025 - 13:41 EDT
Salsify Application
Partial Outage
Enhanced Content
Operational
Imports and Indexing
Operational
Insights
Partial Outage
Salsify Application
Operational
Salsify CDN
Operational
Salsify FTP
Operational
Readiness Reports
Operational
Catalog Sites
Operational
Salsify Labs
Operational
Syndication
Operational
Amazon
Operational
Walmart
Operational
GDSN
Operational
Syndication
Operational
1WorldSync
Operational
The Home Depot
Operational
Open Catalog
Operational
Salsify Support Portal
Operational
Orders & Inventory
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Maintenance - April 28th Apr 28, 2025 12:00-15:00 EDT
To provide the best possible service to our users, Salsify will be performing maintenance starting at 12PM EDT (18:00 CEST) on Monday, May 5th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.
We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.
The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.
For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Apr 15, 2025 - 16:18 EDT
We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.
The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.
For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Apr 15, 2025 - 16:18 EDT
Infrastructure Maintenance - May 5th May 5, 2025 12:00-15:00 EDT
To provide the best possible service to our users, Salsify will be performing maintenance starting at 12PM EDT (18:00 CEST) on Monday, May 5th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.
We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.
The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.
For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Apr 15, 2025 - 16:21 EDT
We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.
The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.
For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Apr 15, 2025 - 16:21 EDT