Salsify Status

Intermittent Issues Affecting Salsify Platform

Identified - Amazon's Route53 DNS Service has reported that they are experiencing issues which may interrupt functionality across the Salsify platform. We are aware of the issue and working to assess impact. During this time, you may experience issues related to, but not limited to, publishing, exports, login, and imports. We will continue to provide details as we receive them.

For up to date information from Amazon, please visit https://status.aws.amazon.com/.
Oct 22, 16:51 EDT

Salsify Application Operational

Enhanced Content Operational

Imports and Indexing Operational

Insights Operational

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Salsify Chat Operational

Syndication Operational

Amazon Operational

Walmart Operational

1WorldSync (GDSN) Operational

Syndication Operational

Salsify Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

Salsify FTP Unavailable

Resolved - FTP service has been restored. If you have any questions or see any issues, please reach out to support via the Salsify Support Portal at http://support.salsify.com.
Oct 9, 18:43 EDT

Identified - Salsify's FTP provider is currently unavailable. We're in touch with our FTP partner and we're working closely to restore service as soon as possible. Imports, Exports, Uploads, and Lookup Tables are currently affected.
Oct 9, 17:23 EDT

Issue when adding properties to products on product details page

Resolved - This is now resolved. If you continue to experience issues or have any questions, please reach out to support at support.salsify.com.
Oct 9, 17:53 EDT

Identified - We have identified an issue where only a subset of properties display when attempting to add a property to a product details page. We are working to resolve this issue and will follow up as soon as we have additional information.
Oct 9, 16:42 EDT

Oct 8, 2019

Salsify Chat unavailable on Walmart.com

Resolved - This incident has been resolved. We have identified and resolved the root cause that was resulting in Salsify Chat not working on Walmart.com. Thank you for your patience. If you have any questions or concerns, please contact us via https://help.salsify.com/help/contact-us.
Oct 8, 13:30 EDT

Investigating - We have identified an issue that is causing the Salsify Chat button to be unavailable on Walmart.com product detail pages. We are working with our partners at Walmart to resolve the issue.
Oct 8, 12:09 EDT

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