Salsify Status

Intermittent Crawling Errors Affecting Data Freshness

Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 07, 2025 - 13:55 EDT

Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 03, 2025 - 11:42 EDT

Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 01, 2025 - 16:23 EDT

Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 25, 2025 - 12:16 EDT

Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 2025 - 13:42 EDT

Update - Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 20, 2025 - 14:29 EDT

Update - Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 17, 2025 - 15:40 EDT

Identified - Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 09, 2025 - 11:27 EDT

Insights - Crawl data failing for Amazon Spain

Monitoring - Our vendor has implemented a fix to the crawling issue for Amazon Spain. We are continuing to monitor the crawl data to ensure this issue is fully resolved.

Product data will automatically be refreshed within the next 24 hours, and pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 07, 2025 - 10:59 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 05, 2025 - 15:01 EDT

Investigating - This outage affects all report types and the price history widget for Amazon Spain.

Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved.

We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 05, 2025 - 15:01 EDT

Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods

Monitoring - Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
May 30, 2025 - 16:05 EDT

Update - We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
Apr 29, 2025 - 14:36 EDT

Identified - We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
Apr 23, 2025 - 18:00 EDT

Salsify Application Partial Outage

Enhanced Content Operational

Imports and Indexing Operational

Insights Partial Outage

Salsify Application Operational

Salsify CDN Operational

Salsify FTP Operational

Readiness Reports Operational

Catalog Sites Operational

Salsify Labs Operational

Syndication Operational

Amazon Operational

Walmart Operational

GDSN Operational

Syndication Operational

1WorldSync Operational

The Home Depot Operational

Open Catalog Operational

Salsify Support Portal Operational

Orders & Inventory Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 8, 2025

No incidents reported today.

Jul 7, 2025

Unresolved incidents: Insights - Crawl data failing for Amazon Spain, Intermittent Crawling Errors Affecting Data Freshness.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Digital asset uploads are delayed

Resolved - Digital Asset upload functionality has returned to normal and this incident is now resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 14:31 EDT

Monitoring - We are experiencing delays in digital asset uploads due to an incident with our digital asset management partner. Our partner has indicated that a fix has been deployed. Our team is continuing to monitor the issue.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 10:43 EDT

Digital Asset Uploads Failing

Resolved - The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored.
Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 08:25 EDT

Update - The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored.
Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 08:24 EDT

Identified - Our engineering team as identified an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs. The issue is related to an incident experienced by the partner we work with to manage Salsify users' Digital Assets.
As a temporary workaround, please use the digital asset import functionality. We will provide an update as soon as more information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 08:08 EDT

Investigating - Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs.
As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 07:46 EDT

Jul 2, 2025

Channel Readiness Refresh Issues

Resolved - Readiness generation and refreshes are now operating normally and all backlog of channel analyses have been processed.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 2, 17:03 EDT

Monitoring - Our engineering team has completed their investigation and channel analyses are completing successfully. There's a short backlog of analyses that we are actively processing, and we expect all channel-related experiences to be fully recovered soon.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 2, 15:15 EDT

Investigating - Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Jul 2, 14:45 EDT

Jul 1, 2025

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

Channel publishes delayed

Resolved - Our engineering team identified the root cause of the publishing delays and has resolved it. Publishing delay appears to be the only impact, so there should be no need to republish channels that experienced this issue.
Jun 25, 16:18 EDT

Investigating - Our engineering team is currently investigating an issue with channel publishes being delayed and marked as 'Running'.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 25, 14:21 EDT

GDSN Pre Production channels aren’t showing attributes.

Resolved - Our engineering team identified and addressed an issue with GDSN Pre Production channels not showing attributes. The issue is fully resolved at this time.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 25, 09:24 EDT

Monitoring - Subject: GDSN Pre Production channels aren’t showing attributes.
Status: Monitoring
Message: Our engineering team addressed the issue and GDSN Pre Production channels should be listing all expected attributes.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components: Salsify Application > GDSN
Affected: Partial Outage
Jun 24, 07:53 EDT

Identified - Subject: GDSN Pre Production channels aren’t showing attributes.
Status: Identified
Message: Our engineering team has identified an issue where GDSN Pre Production channels are not showing attributes. This issue affects all GDSN Pre Production channels. We are actively working to resolve this issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components: Salsify Application > GDSN
Affected: Partial Outage
Jun 24, 07:17 EDT

Jun 24, 2025