Identified - Our crawl data vendor is experiencing an issue that is preventing us from refreshing crawl data with them. This outage affects all product report types and the price history widget for Amazon UK. Reports may have stale product data and data gaps in the price history widget may be present until the outage is resolved. We've escalated the issue with our vendor and they are working towards a resolution.
Aug 12, 15:15 EDT
The issue with BigCommerce Connector Syndication has been resolved. Please get in touch with customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Aug 10, 07:59 EDT
Our engineers have deployed a fix, and are now monitoring this issue. If you have received feedback error messages following a channel publish related to this issue, please republish.
Aug 9, 16:02 EDT
Our engineers are working to resolve an issue with our BigCommerce connector, which is affecting updates to certain products. Any products that already exist in BigCommerce, but have not yet been published via a Salsify BigCommerce channel, cannot be updated at this time.
Aug 9, 14:33 EDT