Intermittent Crawling Errors Affecting Data Freshness
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Wayfair

Ongoing Improvements:
Home Depot
Lowes
Kroger
Chewy
Kohl's

Resolved:
Amazon US

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 25, 2026 - 15:01 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Ongoing Improvements:
Home Depot
Lowes
Kroger
Chewy
Kohl's

Monitoring:
Amazon US

Resolved:
Wayfair
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 18, 2026 - 14:35 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Amazon US

Ongoing Improvements:
Home Depot
Lowes
Kroger
Chewy
Kohl's

Monitoring:
Wayfair
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 14, 2026 - 16:21 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Home Depot
Wayfair

Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl's
Bed Bath & Beyond

Resolved:
Target

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 2026 - 13:54 EDT
Update - Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Target

Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl’s
Bed Bath & Beyond

Resolved:
Home Depot

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
May 08, 2026 - 14:57 EDT
Update - Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Monitoring:
Home Depot

Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl’s
Bed Bath & Beyond

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
May 07, 2026 - 16:33 EDT
Update - Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Ongoing Improvements:
Lowes
Home Depot
Kroger
Chewy
Kohl’s
Bed Bath & Beyond

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 24, 2026 - 14:06 EDT
Update - Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Lowes
Home Depot
Kroger

Monitoring:
Amazon US

Ongoing Improvements:
Chewy
Kohl’s
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 10, 2026 - 10:41 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Chewy
Kohl's

Ongoing Improvements:
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 09, 2026 - 10:21 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Amazon US
Chewy
Kohl's

Ongoing Improvements:
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 05, 2026 - 15:24 EST
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.

Amazon US
Kroger

Ongoing Improvements:
Bed Bath & Beyond

Resolved:
Lowe's
Kohl's
Houzz
Chewy
Sam's Club
Wayfair
CVS

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 02, 2026 - 12:16 EST
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue.

Ongoing Improvements:
Bed Bath & Beyond

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jan 23, 2026 - 09:48 EST
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Bed Bath & Beyond

Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
Sam's Club
Wayfair

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 12, 2025 - 13:54 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Bed Bath & Beyond
Sam's Club
Wayfair

Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 2025 - 16:09 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Sam's Club

Monitoring:
Kroger

Resolved:
Lowe's
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 21, 2025 - 12:02 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Kroger
Lowe's
Sam's Club

Resolved:
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 13, 2025 - 17:01 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Kroger
Lowe's
Kohl's

Monitoring additional Improvements:
Sam's Club

Resolved:
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 07, 2025 - 16:17 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Investigation:
Lowe's
Kohl's

Monitoring additional Improvements:
Kroger
Sam's Club

Resolved:
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 29, 2025 - 16:00 EDT
Identified - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Investigation:
CVS
Lowe's
Kohl's

Monitoring additional Improvements:
Kroger
Sam's Club

Resolved:
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 22, 2025 - 16:03 EDT
Monitoring - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's: (Monitoring new improvements)
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 18, 2025 - 12:34 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 16, 2025 - 13:29 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 10, 2025 - 16:00 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 07, 2025 - 13:55 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 03, 2025 - 11:42 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 01, 2025 - 16:23 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 25, 2025 - 12:16 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 2025 - 13:42 EDT
Update - Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 20, 2025 - 14:29 EDT
Update - Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 17, 2025 - 15:40 EDT
Identified - Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 09, 2025 - 11:27 EDT
Walmart Marketplace Channel Requirements Update
Identified - Salsify has identified an issue affecting the Walmart Marketplace channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining corrected/updated schema templates directly from Walmart, publish requests may result in increased blocking feedback or failed submissions for specific product types. Salsify teams are actively working with Walmart to review the issues found within the latest schema templates.

In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Walmart Marketplace requirements and export product content from Salsify to publish directly within the Walmart Marketplace portal or manage impacted products directly in Walmart Marketplace's portal.

We will provide our next update as soon as communication with Walmart Marketplace progresses.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 16, 2026 - 06:45 EDT
Uptime over the past 90 days. View historical uptime.
Salsify Application Partial Outage
Enhanced Content Operational
Imports and Indexing Operational
Insights Partial Outage
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
Salsify Labs Operational
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Open Catalog Operational
Salsify Support Portal Operational
Training Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - October 17th Oct 17, 2026 06:00-11:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00 AM EDT (10:00 AM GMT) on Saturday, October 17th.

This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.

We expect to complete the maintenance within 5 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US/CA, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, Walgreens, Loblaws and Grainger

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Sep 24, 2026 - 12:26 EDT

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Infrastructure Maintenance - October 10th
Completed - The scheduled maintenance has been completed.
Oct 10, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 EDT
Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00 AM EDT (10:00 AM GMT) on Saturday, October 10th.

This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.

We expect to complete the maintenance within 5 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US/CA, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, Walgreens, Loblaws and Grainger

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Sep 24, 12:25 EDT

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Walmart Rich Media videos not appearing
Resolved - Walmart has deployed a fix and resolved the issue on 10/1/26.

Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site.

Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Oct 6, 09:39 EDT
Monitoring - Walmart has let us know that they have deployed a fix and resolved the issue on 10/1/26.

Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site.

Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Oct 2, 13:29 EDT
Investigating - We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team.

We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic.

Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Sep 22, 07:07 EDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage