Channel Readiness Refresh Issues

Incident Report for Salsify

Resolved

Readiness generation and refreshes are now operating normally and all backlog of channel analyses have been processed.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Posted Jul 02, 2025 - 17:03 EDT

Monitoring

Our engineering team has completed their investigation and channel analyses are completing successfully. There's a short backlog of analyses that we are actively processing, and we expect all channel-related experiences to be fully recovered soon.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Posted Jul 02, 2025 - 15:15 EDT

Investigating

Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Posted Jul 02, 2025 - 14:45 EDT

This incident affected: Syndication (Syndication) and Salsify Application (Readiness Reports).