The issue has been identified and a fix is being implemented.
Posted Jul 05, 2025 - 15:01 EDT
Investigating
This outage affects all report types and the price history widget for Amazon Spain.
Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved.
We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one. Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Posted Jul 05, 2025 - 15:01 EDT
This incident affects: Salsify Application (Insights).