Intermittent Crawling Errors Affecting Data Freshness
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Bed Bath & Beyond
Sam's Club
Wayfair

Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 2025 - 16:09 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Sam's Club

Monitoring:
Kroger

Resolved:
Lowe's
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 21, 2025 - 12:02 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Kroger
Lowe's
Sam's Club

Resolved:
Kohl's
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 13, 2025 - 17:01 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Improvements:
Kroger
Lowe's
Kohl's

Monitoring additional Improvements:
Sam's Club

Resolved:
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 07, 2025 - 16:17 EDT
Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Investigation:
Lowe's
Kohl's

Monitoring additional Improvements:
Kroger
Sam's Club

Resolved:
CVS
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 29, 2025 - 16:00 EDT
Identified - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Ongoing Investigation:
CVS
Lowe's
Kohl's

Monitoring additional Improvements:
Kroger
Sam's Club

Resolved:
Houzz
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 22, 2025 - 16:03 EDT
Monitoring - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's: (Monitoring new improvements)
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 18, 2025 - 12:34 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 16, 2025 - 13:29 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 10, 2025 - 16:00 EDT
Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 07, 2025 - 13:55 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 03, 2025 - 11:42 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 01, 2025 - 16:23 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 25, 2025 - 12:16 EDT
Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 2025 - 13:42 EDT
Update - Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 20, 2025 - 14:29 EDT
Update - Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 17, 2025 - 15:40 EDT
Identified - Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 09, 2025 - 11:27 EDT
Uptime over the past 90 days. View historical uptime.
Salsify Application Partial Outage
Enhanced Content Operational
Imports and Indexing Operational
Insights Partial Outage
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
Salsify Labs Operational
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Open Catalog Operational
Salsify Support Portal Operational
Training Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - September 13th Sep 13, 2025 06:00-09:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00am EDT (10h00 GMT) on Saturday, September 13th.

This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.

We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on Aug 13, 2025 - 10:58 EDT

Infrastructure Maintenance - September 13th Sep 13, 2025 11:00-12:00 EDT

In order to offer the best possible service to our users, Salsify will perform site maintenance starting at ​11:00 ​AM E​DT (​16:00​ UTC) on ​Saturday, ​September 13th. This maintenance will enable continued enhancements to the platform, improving your experience on ProductXM.

We anticipate the maintenance window to be completed within ​1 hour. During the maintenance window, you might experience intermittent degraded performance. The app will remain accessible, but there may be brief periods of disruption within the 1-hour window

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Posted on Aug 29, 2025 - 11:46 EDT

Infrastructure Maintenance - September 27th Sep 27, 2025 06:00-09:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 2025 - 11:01 EDT
Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00am EDT (10h00 GMT) on Saturday, September 27th.

This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.

We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Sep 27, 2025 - 06:00 EDT
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025
Infrastructure Maintenance - August 30th
Completed - The scheduled maintenance has been completed.
Aug 30, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 06:00 EDT
Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00am EDT (10h00 GMT) on Saturday, August 30th.

This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.

We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Aug 13, 10:57 EDT
Aug 29, 2025
Automated processing of Salsify FTP files failing
Resolved - Our engineering team has deployed a fix to the issue blocking specific FTP file(s) from being processed by our internal automation framework. Files that are using this specific internal automation framework will now process without any issues. Files specified for our internal automation that have been replaced within the Salsify FTP before 2025-08-30 1:00 AM UTC will not be processed.

Re-uploading the files into the Salsify FTP will allow our internal automation to process these files. When re-uploading these files, please allow a few minutes between uploads to give our automation time to process the file(s).

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Aug 29, 21:05 EDT
Investigating - We have received reports of an issue with the processing of certain files uploaded to the Salsify FTP, including some transformations, deliveries, and Salsify imports. A very limited set of files using a specific internal automation framework are affected.

All other functions in Salsify remain fully operational.

We are investigating this behavior and will provide an update as more information becomes available.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Aug 29, 18:59 EDT
Aug 28, 2025
JSON Mount Point Uploads Failing
Resolved - JSON Mount Point Uploads remain stable and this incident is now resolved.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Aug 28, 14:08 EDT
Monitoring - We have implemented a fix to the JSON Upload to a Mount Point call and users are able to upload files to a mount point as normal at this time.
We are actively monitoring for sustained stability on this process.
Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Aug 28, 13:08 EDT
Identified - We have identified a problem with uploading to a Mount Point for JSON Imports and are actively working on a fix. Users are not be able to upload files to a Mount Point at this time.
Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Aug 28, 12:49 EDT
Aug 27, 2025

No incidents reported.

Aug 26, 2025
Import Assets from FTP lab failing
Resolved - Our engineers identified and addressed the root cause of failures for the Import Assets from FTP lab. Lab is running successfully.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 09:51 EDT
Identified - We have identified the root cause of failures for the Import Assets from FTP lab. Our engineers are working on a fix.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 09:11 EDT
Investigating - We are currently experiencing an issue causing the Import Assets from FTP lab to fail. Our engineers are investigating.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 09:04 EDT
Aug 25, 2025
Catalog Sites failing to publish
Resolved - Our engineering team has reverted a recent change that was causing Catalog Site publishes to fail. Publishes are now processing successfully. For any publishes that failed during this incident, please manually republish.

Our team will continue to monitor the system to ensure stability.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 25, 20:32 EDT
Identified - We are currently experiencing an issue causing Catalog Site publishes to fail. Our engineering team is working to resolve the issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 25, 19:49 EDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Aug 20, 2025
Publishing to iTradeNetwork is currently disabled
Resolved - We have confirmed with iTradeNetwork that the high-volume issue on their end has been mitigated. We have fully re-enabled the publishing channel from Salsify, and all systems are now operating normally. We appreciate your patience and apologize for the disruption.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Aug 20, 04:49 EDT
Identified - iTradeNetwork is currently experiencing high volumes of publishing, preventing Salsify publishes from going through. We are working with them on a resolution and hope to enable publishing as soon as possible.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Aug 18, 14:57 EDT
Aug 19, 2025

No incidents reported.

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