Classic Catalog Configuration Issues
Update - This incident has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 09, 2025 - 13:08 EDT
Monitoring - In addition to Classic Catalogs Property Selectors, we found that Custom Views experienced the same issue when attempting to update the selected Properties for a Custom View.

We have since applied a fix to the platform, correcting the experience for both Classic Catalog and Custom View Property Selectors. All affected features are back to normal operation.

We will continue monitoring for continued success for these features.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 09, 2025 - 12:53 EDT
Investigating - We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 09, 2025 - 12:24 EDT
Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods
Update - We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
Apr 29, 2025 - 14:36 EDT
Identified - We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
Apr 23, 2025 - 18:00 EDT
Salsify Application Operational
Enhanced Content Operational
Imports and Indexing Operational
Insights Operational
Salsify Application Operational
Salsify CDN Operational
Salsify FTP Operational
Readiness Reports Operational
Catalog Sites Operational
Salsify Labs Operational
Syndication Operational
Amazon Operational
Walmart Operational
GDSN Operational
Syndication Operational
1WorldSync Operational
The Home Depot Operational
Open Catalog Operational
Salsify Support Portal Operational
Orders & Inventory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Infrastructure Maintenance - May 19th May 19, 2025 12:00-15:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 12PM EDT (18:00 CEST) on Monday, May 19th.

This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.
We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on May 08, 2025 - 10:18 EDT

Infrastructure Maintenance - May 24th May 24, 2025 12:00-15:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 12PM EDT (18:00 CEST) on Saturday May 24th.

This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.
We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on May 08, 2025 - 10:20 EDT

Infrastructure Maintenance - May 31st May 31, 2025 12:00-15:00 EDT

To provide the best possible service to our users, Salsify will be performing maintenance starting at 12PM EDT (18:00 CEST) on Saturday, May 31st.

This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience.
We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed.

The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger.

For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.
Posted on May 08, 2025 - 10:22 EDT
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 EDT
Scheduled - In order to offer the best possible service to our users, Salsify will perform site maintenance starting at 03:00 AM EDT (07:00AM UTC) on Wednesday, May 14th. This maintenance will allow for continued enhancements to the platform to improve your experience on ProductXM.

We anticipate the maintenance window to complete within 1 hour. During the maintenance window, you might experience intermittent degraded performance. The app will be accessible, but there will be periods of a few minutes of disruption over the hour.

There might also be delays in publications and/or feedback across a number of channels.

Although unlikely, it is possible that feedback can be lost during the maintenance window. Republishing after the maintenance window will surface the latest feedback, if needed.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 30, 09:39 EDT
May 13, 2025

No incidents reported.

May 12, 2025
Target Enhanced Content is not live on Target.com
Resolved - Target confirmed after pushing a fix, Enhanced Content has been restored on Target.com, and this incident is now resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
May 12, 22:14 EDT
Update - Our partners at Target have confirmed that this issue is on Target’s end and is impacting all content providers. Target has identified the issue and is working on a fix. We will provide further updates as we receive updates from Target on an implemented fix.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 12, 13:18 EDT
Identified - Our partners at Target have confirmed that Enhanced Content for Target.com is currently down, and they are working towards a fix. We will provide further updates as we receive updates from Target on an implemented fix.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 12, 13:08 EDT
Investigating - We discovered that Enhanced Content is not live on Target.com, since Friday, May 9, 2025. We have reached out to our partners at Target.com to further identify root cause and and work towards a solution where Enhanced Content will be live again.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
May 12, 12:54 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

Unresolved incident: Classic Catalog Configuration Issues.

May 8, 2025

No incidents reported.

May 7, 2025
Some Wayfair product crawls return a 'Blocked' error
Resolved - Crawl data has stabilized for all report types and this incident is now resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
May 7, 13:54 EDT
Monitoring - Additional improvements have been implemented, and as a result, all Wayfair reports are functioning with improved success rates. Our engineers are continuing to observe to ensure the issue is fully resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
May 2, 14:57 EDT
Update - All reports are functioning with improved success rates, with the exception of search. Our team is actively working with our data provider to resolve the outstanding search report issues.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 29, 15:23 EDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 15:21 EDT
Update - Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all Wayfair insights reports. With recent improvements, we are observing higher success rates. We continue to work with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 25, 14:10 EDT
Update - Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are actively working toward a resolution.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 22, 14:00 EDT
Update - Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 18, 14:24 EDT
Identified - Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 17, 13:41 EDT
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

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