Degraded Platform Performance

Incident Report for Salsify

Resolved

Our engineering team has resolved an issue causing Webhooks and Email Notification for all subscriptions such as, Product and Digital Assets Change Alerts, Channel Email and Webhook Notification, Workflow Email and Webhook Tasks, to be delayed or fail. All pending subscriptions are now complete, and failed ones have been re-processed.
Posted Jan 22, 2021 - 09:42 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2021 - 08:38 EST

Identified

Our engineering team has identified and is corrected an issue that causes Webhooks and Email Notification for all subscriptions such as, Product and Digital Assets Change Alerts, Channel Email and Webhook Notification, Workflow Email and Webhook Tasks, to be delayed. We are closely monitoring the progress.
Posted Jan 22, 2021 - 07:58 EST
This incident affected: Salsify Application (Salsify Application).