Download links for Catalog files are failing for some users

Incident Report for Salsify

Resolved

The incident concerning Catalog Download Links has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Jun 25, 2024 - 13:45 EDT

Monitoring

We have implemented a fix to allow for Catalog download requests to complete as expected. We are monitoring for any change in behavior.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Jun 25, 2024 - 12:42 EDT

Investigating

We have received reports that some users are experiencing an unexpected redirect when attempting to download files requested from Catalogs. We are actively investigating this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Jun 25, 2024 - 11:45 EDT

This incident affected: Salsify Application (Catalog Sites).