At 11 AM EST Friday January 17, 2020, Salsify received an influx of events that caused significant delays to key Salsify services.Although most of the Salsify application continued to function as expected, customers experienced:
Our engineering team worked quickly to mitigate the issue. At 3 AM EST Saturday January 18, 2020, Salsify processed the remaining backlog of events, bringing our system back to a stable state. There was no data loss during the incident.
In the coming months, our team is dedicating significant resources to ensure platform stability, optimize event processing, and reduce the risk of a recurrence. If you have any questions or comments, please reach out to our support team by submitting a request at https://support.salsify.com/hc/en-us/requests.