Salsify FTP Partner Service Disruption

Incident Report for Salsify

Resolved

Our FTP partner experienced elevated error rates on the SFTP service in all regions during the time of 6:00pm to 7:15pm EST. During this time, custom configurations using our FTP service may have failed. This includes channel exports to ftp.salsify.com, lookup tables, and some connectors.

Our FTP partner has addressed and resolved the issue. All systems are now fully operational.

Upon failure, Channel deliveries will retry twice, then wait until the next scheduled publish; imports and integrations will also retry and wait until the next scheduled run if fail, or can be re-ran manually. For Orders, if files have been uploaded to the FTP they should have been processed as expected, but if you have experienced any issue uploading to the FTP, you should be able to upload them now. We apologise for the inconvenience.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Aug 06, 2024 - 20:01 EDT

This incident affected: Salsify Application (Salsify FTP).