Walmart US Enhanced Content Submission Failure
Incident Report for Salsify
Resolved
Our Engineering team worked with Walmart and identified an issue on their end that caused Enhanced Content publishes to fail. Walmart released a fix and Enhanced Content is publishing as expected. If Enhanced Content is missing on product pages, it is recommended to republish the intended layout(s).

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 28, 2024 - 13:21 EDT
Monitoring
Walmart has implemented a fix of the issue blocking Enhanced Content publishes to Walmart US. We are currently monitoring for any further symptoms.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 23, 2024 - 13:53 EDT
Update
Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 19, 2024 - 13:05 EDT
Update
Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 16, 2024 - 14:03 EDT
Update
Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 14, 2024 - 14:09 EDT
Update
Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 12, 2024 - 14:04 EDT
Update
Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 09, 2024 - 11:17 EDT
Update
Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are continuing to work with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 07, 2024 - 12:11 EDT
Update
Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We are actively working with Walmart to find a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 06, 2024 - 17:17 EDT
Identified
Our Engineering team has identified an issue blocking Enhanced Content publishes to Walmart US. Customers may experience Submission Failure when attempting to do so. We have contacted Walmart to inform them of the problem and are actively working towards a solution.

We will continue to add updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 06, 2024 - 13:24 EDT
This incident affected: Salsify Application (Enhanced Content) and Syndication (Walmart).