Degraded Performance on the Platform

Incident Report for Salsify

Resolved

The platform events are processing as expected. If you're seeing any issues, please reach out to our support team: https://help.salsify.com/help/contact-feedback

Posted Mar 22, 2020 - 11:07 EDT

Monitoring

We've identified and addressed the issue. The team is currently monitoring closely as we process through our backlog of events.

Posted Mar 22, 2020 - 10:23 EDT

Investigating

We are currently investigating degraded performance on our platform. At this time, you may notice delays in channel analysis, slow imports, delayed list updates, and publication delays.

Posted Mar 22, 2020 - 09:58 EDT

This incident affected: Salsify Application (Imports and Indexing, Salsify Application).