Increased Error Rates Across Application

Incident Report for Salsify

Resolved

Platform performance has remained normal. Please open a support ticket if you're still seeing any issues: https://help.salsify.com/help/contact-feedback

Posted Aug 14, 2019 - 18:21 EDT

Monitoring

We've identified the root cause and taken action to address it. Performance across the application is returning to normal. We'll continue to monitor performance throughout the evening.

Posted Aug 14, 2019 - 17:33 EDT

Investigating

We've received reports of increased error messages when using the Salsify application. We're investigating the root cause and will update as soon as possible.

Posted Aug 14, 2019 - 17:05 EDT

This incident affected: Salsify Application (Imports and Indexing, Salsify Application) and Syndication (Syndication).