Live chat support service for Premium Support subscribers

Incident Report for Salsify

Resolved

Our third-party provider for live chat support service for Premium Support subscribers has informed us that this issue is now resolved.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Dec 05, 2023 - 12:06 EST

Identified

We have been made aware that, due to performance issues impacting our third-party live chat support service for Premium Support subscribers is currently unavailable. While our partner implements a solution, please reach out to the Support Team using the "My Cases" option on our portal - https://help.salsify.com/ProductXM/s/. Our Support Team will follow up with you via the Case.

Posted Dec 04, 2023 - 17:04 EST

This incident affected: Salsify Support Portal.