Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks

Incident Report for Salsify

Resolved

This issue has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Apr 14, 2026 - 17:35 EDT

Monitoring

The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected.

We are monitoring for continued success, and final confirmation from our provider.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Apr 14, 2026 - 16:58 EDT

Investigating

We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications.

Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Apr 14, 2026 - 16:27 EDT
This incident affected: Salsify Application (Salsify Application).