On July 31st 2020, our FTP tech partner Exavault released a new version of their API to production in parallel with the existing version. The deployment and configuration did not work as planned and there were a number of issues, the most impactful of which was a partial loss of webhooks/notification for a substantial period of time. For detailed information, please visit https://clients.exavault.com/serverstatus.php?view=resolved.
As a result, Salsify integration and custom configuration that utilizes the FTP server experienced long delays, and a small percentage failed to initiate. The issue was resolved at 7:50 pm EST. In case you believe some of your functionalities were effected by this, please re-run file transformation, file delivery rerouting, and custom integration. Our support team is available for questions or comments at https://support.salsify.com.