Salsify FTP server temporarily unavailable

Incident Report for Salsify

Resolved

At this time the connection issues with our FTP services have been resolved.

Posted Nov 18, 2021 - 10:20 EST

Monitoring

Update: Our upstream FTP partner has been working through the recovery of servers that had been unavailable. We are seeing improved performance and will continue to monitor the situation. Please reach out to customer support at https://help.salsify.com/help/contact-feedback if you continue to have issues publishing to our FTP server

Posted Nov 17, 2021 - 20:19 EST

Investigating

Our FTP partner is currently experiencing an increase in connection failures. This could cause FTP Imports pulling from the Salsify FTP and Channel publishes to the Salsify FTP to fail.This was first reported at 3:30PM EST and our FTP partner is working to resolve the issue.

Posted Nov 17, 2021 - 19:29 EST

This incident affected: Salsify Application (Salsify FTP).