Missing data for EC analytics

Incident Report for Salsify

Resolved

We have discovered missing data within the EC Loads and Customer Data Feeds.

Our engineering team found and fixed a storage misconfiguration that was preventing logs necessary for downstream metrics from being delivered from the Content Distribution Network for Enhanced Content.

The impact of the missing data is the following for Legacy and Advance in-between January 28, 2025 & February 7, 2025

For Legacy:
EC Analytics will be missing Impressions data for impacted window.

For Advance:
All charts on the EC -> Analytics -> Impressions tab will reflect this missing data.

Customer data feeds will also be missing EC load events during the impacted window.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Feb 07, 2025 - 19:27 EST

This incident affected: Salsify Application (Enhanced Content, Insights).