Our crawl data vendor has resolved the issue affecting crawl data for Amazon UK, and all product data is now refreshing as expected. Data gaps in reports from during this time will not be restored. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 16, 2022 - 09:49 EDT
Monitoring
Our crawl data vendor has resolved the issue affecting crawl data for Amazon UK, and all product data is now refreshing as expected. Data gaps in reports from during this time will not be restored. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 15, 2022 - 10:49 EDT
Identified
Our crawl data vendor is experiencing an issue that is preventing us from refreshing crawl data with them. This outage affects all product report types and the price history widget for Amazon UK. Reports may have stale product data and data gaps in the price history widget may be present until the outage is resolved. We've escalated the issue with our vendor and they are working towards a resolution.
Posted Aug 12, 2022 - 15:15 EDT
This incident affected: Salsify Application (Insights).