Publishes experiencing delays on GDSN channels to Syndigo

Incident Report for Salsify

Resolved

Syndigo publications are currently processing as expected. The issue is now resolved.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

Posted Aug 01, 2025 - 10:07 EDT

Update

GDSN Channel Publication Update:

Syndigo publications are currently experiencing slower processing times, and we don't have an ETA for queue clearance at this time.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

Posted Jul 31, 2025 - 06:36 EDT

Identified

GDSN Channel Publication Update:

Syndigo publications have been temporarily suspended while further investigation takes place.

GS1 publications are functional, but delayed.

1WS publications are back to normal.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

Posted Jul 30, 2025 - 18:52 EDT

Monitoring

GDSN channel syndications have resumed for 1WS and Syndigo. 1WS syndication backlog has processed and Syndigo syndication backlog is actively processing. The engineering team continues to monitor the service until fully restored.

Posted Jul 30, 2025 - 17:44 EDT

Update

Posted Jul 30, 2025 - 17:35 EDT

Identified

Salsify has noticed an issue originating in GS1 Global Registry, 1WS and Syndigo, causing GDSN channel syndications to not complete. We are monitoring the issue closely and will provide updates as soon as they are available. The syndications will automatically retry once the external data pool services are once again available and this should not require any action from the Salsify user.
Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

Posted Jul 30, 2025 - 15:42 EDT

This incident affected: Syndication (GDSN).