Salsify FTP Upload Temporarily Unavailable

Incident Report for Salsify

Resolved

This FTP upload issue has now been resolved. Please email support@salsify.com if you experience any issue or have any question.

Posted Oct 07, 2018 - 10:01 EDT

Monitoring

Salsify-provided FTP upload has been restored. We are continuing to monitor the health of the service.

Posted Oct 06, 2018 - 15:29 EDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 06, 2018 - 15:11 EDT

Identified

Salsify-provided FTP accounts are temporarily unable to accept uploads due to an issue with our service provider. This affects any process that requires the ability to upload files to ftp.salsify.com or Salsify-provided customer FTP accounts hosted by our FTP provider. We are working with our FTP provider to restore this service as soon as possible.

Posted Oct 06, 2018 - 15:10 EDT

This incident affected: Salsify Application (Salsify Application).