We have been monitoring the channel analysis closely, and have confirmed with multiple users that the features are working as expected. We can confirm that the issue has been resolved.
We have found root cause to be with an internal process that prevented analysis to complete. We have since fixed the affected process and are adding new safety measures. We are confident that we will prevent this issue from causing stuck channel analysis in the future.
We are currently experiencing issues with the refresh of all channels that are selected to be refreshed. A channel analysis will run continuously or an error will appear mentioning that the 'Item is locked'.
Our engineering team is currently working to identify the root cause.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Posted Oct 10, 2024 - 10:54 EDT
This incident affected: Syndication (Amazon, Walmart, GDSN, Syndication, 1WorldSync, The Home Depot).