Platform delays and timeouts

Incident Report for Salsify

Resolved

Our engineers addressed an issue which was causing platform slowness and failed requests, and system performance is back to normal levels.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Jan 09, 2026 - 13:36 EST

Investigating

Our engineers are investigating reports of system slowness, delays in import and export queueing, and failed requests.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Jan 09, 2026 - 12:43 EST
This incident affected: Salsify Application (Salsify Application).