Walmart has deployed a fix and resolved the issue on 10/1/26.
Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Posted Oct 06, 2026 - 09:39 EDT
Monitoring
Walmart has let us know that they have deployed a fix and resolved the issue on 10/1/26.
Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Posted Oct 02, 2026 - 13:29 EDT
Investigating
We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team.
We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.