Delays in data updates and trigger processing

Incident Report for Salsify

Resolved

We have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues have fully cleared.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Aug 24, 2026 - 12:14 EDT

Monitoring

We are currently tracking an issue causing delays in imports. While search performance itself is not impacted, users may experience delays in observing updates through search, as well as delays in updating and processing subscription triggers, workflows, and formulas. Processing queues are actively clearing, and performance will return to normal as the backlog resolves.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Aug 24, 2026 - 09:22 EDT

This incident affected: Salsify Application (Imports and Indexing).