Verification is currently underway for the maintenance items.
Posted Jan 27, 2024 - 21:31 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 27, 2024 - 19:30 EST
Update
UPDATE for customers who currently whitelist FTP IP addresses:
Before this window, a small action will be needed:
Customers who currently whitelist FTP IPs will need to add 2 new addresses (18.232.253.218 and 52.86.72.49) in advance of this maintenance window and remove the currently whitelisted IPs after the maintenance window.
For Customers who do not whitelist FTP IPs, there should be no action required.
Posted Jan 22, 2024 - 10:00 EST
Scheduled
The Salsify PXM FTP service will be unavailable between 7.30pm EST and 9.30pm EST on Saturday January 27th 2024 as it undergoes maintenance. This maintenance will allow for continued enhancements to the FTP service to improve the experience of its users.
Maintenance will include a migration from our current FTP provider to Files.com. Files.com has partnered with us to ensure migration goes smoothly and creates minimal (or no) impact for you.
We expect the maintenance window to complete within 2 hours. During the maintenance window, the Salsify PXM FTP service will not be operational or accessible to customers, while all other functionality will continue to operate normally. Customers who use the FTP portal may need to log back into the portal once the maintenance window has ended.
This period of downtime may result in a need to retry imports or exports that run during the maintenance window and which rely on the Salsify FTP service, unless paused by you. Please take note of any automation that may upload or download a file at that time that does not have built-in retry logic, and review following completion of the maintenance window.
We advise Customers and Partners, where possible, to avoid large bulk uploads to the FTP service between Friday January 26th at 5pm EST Saturday January 27th at 10pm EST in order to ensure the most efficient completion of the maintenance.
If you have any questions, please use the "My Cases" option within the Customer Portal to connect with our team.
Posted Jan 17, 2024 - 09:42 EST
This scheduled maintenance affected: Salsify Application (Salsify FTP).