Delayed Performance Across the Platform

Incident Report for Salsify

Resolved

This incident has been resolved.

Posted Jan 27, 2020 - 20:13 EST

Monitoring

We identified the problem and mitigated the issue. We are processing through our backlog and will provide an update as soon as they are complete. For any questions, please reach out to our support team at https://support.salsify.com if you continue to experience any additional issues.

Posted Jan 27, 2020 - 19:02 EST

Investigating

We are currently investigating processing delays causing slow imports, publications and product/list updates from accurately displaying on the index page.

Posted Jan 27, 2020 - 17:41 EST

This incident affected: Salsify Application (Imports and Indexing).