Sell Sheets failing to deliver

Incident Report for Salsify

Resolved

Our engineering team has deployed a fix to resolve the issue with Sell Sheets not delivering through the PDP export function.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Jan 10, 2024 - 09:18 EST

Monitoring

We have implemented a fix allowing for downloads of Sell Sheets from the PDP and are monitoring for any changes in behavior.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Jan 09, 2024 - 17:17 EST

Investigating

We are actively investigating Sell Sheet downloads from the PDP failing.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Jan 09, 2024 - 16:47 EST

This incident affected: Salsify Application (Salsify Application).