The Salsify team has mitigated the issue impacting imports. Should you continue to experience any additional issues, please reach out to our support team at https://support.salsify.com.
Posted Nov 16, 2019 - 22:02 EST
Monitoring
We’ve identified and fixed an issue causing imports to fail during approximately 7:00 PM to 9:15 PM EST. Any imports that were run during this time will need to be re-run or retriggered. We’re sorry for any inconvenience. Please reach out to support via https://help.salsify.com/help/contact-us with any questions or concerns.
Posted Nov 16, 2019 - 21:56 EST
Identified
The Salsify team has identified a backend issue and is working towards a resolution.
Posted Nov 16, 2019 - 21:14 EST
Investigating
The Salsify team is investigating a widespread issue across the platform that is affecting processing in multiple areas of the platform.
Posted Nov 16, 2019 - 20:28 EST
This incident affected: Salsify Application (Imports and Indexing).