ftp.salsify.com Errors

Incident Report for Salsify

Resolved

FTP access has remained consistent throughout the afternoon. Please reach out to support@salsify.com with any troubles.

Posted Aug 03, 2018 - 14:49 EDT

Monitoring

Our technology partner has restored availability of ftp.salsify.com. Please retry and publishes and reach out to support@salsify.com with any issues. We'll monitor for the afternoon before fully resolving this incident.

Posted Aug 03, 2018 - 12:02 EDT

Investigating

We're currently seeing some issues with ftp.salsify.com particularly with retrieving files. We've reached out to our technology partner to dig into this issue. FTP Imports and channel publishes with remote lookups may fail while we work on this. We'll provide an update as soon as possible.

Posted Aug 03, 2018 - 11:44 EDT

This incident affected: Salsify Application (Salsify Application).