BigCommerce Updates Impacted

Incident Report for Salsify

Resolved

The issue with BigCommerce Connector Syndication has been resolved. Please get in touch with customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Aug 10, 2022 - 07:59 EDT

Monitoring

Our engineers have deployed a fix, and are now monitoring this issue. If you have received feedback error messages following a channel publish related to this issue, please republish.

Posted Aug 09, 2022 - 16:02 EDT

Identified

Our engineers are working to resolve an issue with our BigCommerce connector, which is affecting updates to certain products. Any products that already exist in BigCommerce, but have not yet been published via a Salsify BigCommerce channel, cannot be updated at this time.

Posted Aug 09, 2022 - 14:33 EDT

This incident affected: Syndication (Syndication).