New filter creation not working on the Salsify App

Incident Report for Salsify

Resolved

We have resolved the issue. Filtering is now working properly in variant-enabled organizations. If you continue to experience issues or have any questions, please reach out to support at support.salsify.com.

Posted Sep 20, 2019 - 14:08 EDT

Identified

We have identified the issue and working on implementing a fix. We have isolated the issue to organizations with variants enabled.

Posted Sep 20, 2019 - 13:54 EDT

Update

We are continuing to investigate this issue.

Posted Sep 20, 2019 - 13:52 EDT

Investigating

We are investigating reports of issues creating new filters within the Salsify App. We believe the issue is isolated to new filters and should not affect existing filters. We'll follow up with updates as they become available.

Posted Sep 20, 2019 - 13:41 EDT

This incident affected: Salsify Application (Salsify Application).