Channel publications unable to complete

Incident Report for Salsify

Resolved

The backlog of publications has been processed. All channel publications are completing as expected. If you notice any failed publication effected by the issue, please feel free to republish it manually. For any questions, please contact our support team via: https://support.salsify.com.

Posted Oct 01, 2020 - 07:52 EDT

Monitoring

Our engineering team has identified the root cause and deployed a fix for this issue. The team is monitoring closely as our system is processing the backlog of publishes. You will continue to experience delays during this time.

Posted Oct 01, 2020 - 06:45 EDT

Investigating

We are currently investigating an issue causing channel publications to remain in the running status.

Posted Oct 01, 2020 - 05:27 EDT

This incident affected: Syndication (Syndication).